High Stress good for those who can handle it - Easyline Telephone Banking Specialist TD Employee Review

3.0
Apr 16, 2015
Recommend
CEO approval
Business outlook

Pros

Everyone in management made an effort to get to know you, I had team managers for other teams know me by name. If you can handle the stress then you can excel at the call centre. Great benefits and decent pay for the qualifications required.

Cons

Personally found the job stressful, sales targets were always increasing. Easyline Specialists were the front line for the phones so any and every call was sent to us first. Everything was kept track of ( call length, after call work, non-phone time etc) but thats usually the norm for call centres. Again it takes the right personality to succeed in this environment and if you do, good things come your way.

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5.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Cons

Work / life balance (although somewhat unavoidable in this industry)

4.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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