Deceptive branch managers and ignorant management practice. NO work/life balance if you are level 8 and above. - Manager Customer Service TD Employee Review

1.0
Apr 5, 2015
Recommend
CEO approval
Business outlook

Pros

It's one of the biggest company in Canada which has way too many branches in Toronto and Calgary, but not enough branches in other provinces where the demands are higher than the fully saturated markets.

Cons

Branch managers expect everyone to be tellers to the point of exploitation while the managers are not taking any responsibilities. TD keeps on reducing employees and remaining employees are grappling with overwhelming administrative tasks, inputting reports and then getting blamed for not making sales goals. Managers of Customer Services are weak and inexperienced, which drag down the already skeleton sales force.

Explore other reviews about TD

5.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Cons

Work / life balance (although somewhat unavoidable in this industry)

4.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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