Pros
Working for a "healthy" financial institution (when they purchased Commerce Bank, TD stock was around the mid-high 50's. As of today it's at 81 per share) Competitive tuition reimbursement. Normally good staff to work with minus a bad apple or two. Communication is key. Good 401k. They do make annual contributions (not great but in this economy.....) A lot of Personal/Vacation days available to use for FT employee's.....a lot Nice resume starter/builder if your looking to get into the industry. A good PT job if your looking for weekend hours because of school or a second job (Teller/CSR's) Great Marketing. The brand almost market's itself in regards to sales. (this makes cold-calling a minimum) Decent Culture overall. Sometimes it's a bit much though...
Cons
Low Salary/bonuses compared to the industry. If you are promoted within the company to take on a management roll you will be severely underpaid. If you come from the outside and get hired into a management roll you will make more but you will be still underpaid to a degree. You will gain good experience in regards to being a manager and dealing with customers and employee issues but that's where it stops. The bonuses are a joke....from the branch manager on down. TD Bank is at the bottom of list when it comes to compensation in retail banking. It may be different in other areas in the east cost but in the Tri-state area it's pretty much the same......bad. Raises are capped at 3%. It doesn't make any sense considering what is required as an Assistant Manager. It's probably not worth it.....and one of the reasons it's not worth it is..... Long hours....very long hours.... Zero work/life balance. This bank only closes 4 days out of the year. Open 7 days a week. I could be there at anytime from 6:45AM to 8:30PM (or longer if there was an issue). If you are told that you will only be working 1 weekend a month you are being lied too. I worked 50-60+ hour work weeks (and no....no OT....manager=salary) which was almost impossible for me to plan around. This may vary if you are in a dead branch. Scheduling was horrible and always sporadic. This is not a normal job. Lucky I don't have kids. When somebody calls out who do you think has to show up to cover their shift? You. I spent the majority of my day taking customers rather than being a manager. If you think there should be enough staff to cover this issue....think again. Shortage of staff Over the past 18 months TD has done a tremendous job of cutting staff bank wide (not lay offs...just "re-positioning" staff). This was a horrible mistake. Some branches are running on life support with no life line. The result of this is more work on you and more importantly a staff that is overwhelmed. Sales system. Everyone on the floor has a sales goal. If you don't consecutively make your goals you could obviously risk termination. Having sales goal's isn't the problem. It's business as usual. The problem is having a bad system and not making it fair across the board. Nothing is perfect, but the goals are too high for most branches and fail to cater to the demographics of the surrounding areas. As a ASM not only do you have to run the day-to-day Ops but also be the sales leader of the branch so the ASM goals are not low either. The rule is 80% sales, 20% operations. Those numbers are not even close to what it actually is. Also there seems to be a new policy every 6 months that seems to get in the way of selling a good product. TD is trying to be like Wells Fargo and BofA with increasing pressure for sales. They are failing....... Fail overdraft/NSF fee system. If you were a customer a Bank statement used to show how you how and when did you received overdraft fees (if any). It was in black and white. TD....complicates things. In a multiple Overdraft fee situation (which you will see on a consistent basis) the bank statement that the customer receives in the mail will show the bank charging the customer several overdraft charges, but it will not show specifically how the fees were accessed. Instead the customer will come and see you to explain the situation for them. After researching the situation at the end of the day I will basically say that my computer is right so you, and the "official" bank statement, is wrong. Funny how that works right? This has been an issue since TD Bank merged the systems together in 2009. Which was also called the worst bank merger in history. Horrible system.. More Nickle and Dime charges for customers (I understand the economy and increasing government regulations affect this issue but enough is enough.....it's starting to become overkill) Consistent Turnover with staff and middle/upper management. limited stock options Benefits are not that great.......it's OK. Decent Career movement, but If you want to make a lateral move, that's where problems occur. Starting to get a bad rep with the customer base Commerce Bank doesn't exist anymore :( results my vary depending on location and manager