A good introduction into banking - Anonymous employee TD Employee Review

Pay seems to be on the lower side compared to other banks. The convenient hours for customers demands added stress and hours for the employees. The branches are not adequately staffed to handle being open 7 days a week and staffed from 6:45 AM to 8:30 PM. Frequently, employees are asked to work 12 hour shifts, yet the upper management discourages awarding overtime. There is a large tension between being able to properly handle the operational demands of branch banking and the demands of servicing customers within the branch. Like many other companies, the annual reviews and raises do not keep up with the rising cost of living. Unfortunately, banks only seem willing to increase someone's salary when they hire an employee away from a competing institution. Also, the culture is changing from customer service to sales. The most important part of everyone's job is how they contribute to branch sales. This is not a problem if it is properly understood upon hire. If you are an operational person who is considering joining TD and are not sales minded; then another company would probably be a better fit for you. The upper management seems to have a good grasp of a strategy for growth, but they seem to be out of touch with what is required to achieve their goals as far as personnel is concerned. The daily demands of the branch are very multifaceted. For instance, the branch staff are supposed to process transactions, greet customers and address their needs while seeking to sell additional products to the in-branch customers, while at the same time maintaining an acceptable level of audit readiness by generating many operational reports, and answer the phone calls of those calling the branch, and make outgoing sales calls.