Bad place to bank, good place to work -- except the salary - Technology Service Desk Representative TD Employee Review

4.0
Jul 31, 2011
Recommend
CEO approval
Business outlook

Pros

What follows is true for the Technology department, in Maine (formerly Banknorth, as opposed to formerly Commerce) -- other departments and locations may be very different. But there, at least, TD Bank, NA was a pretty great place to work. There was a great promote-from-within environment, lots of flexibility, and a lot of surprisingly competent people. PTO rather than vacation/sick/holiday time is fantastic for entry level jobs -- starting out with 4+ weeks vacation is great. Manager was excellent, as were most coworkers. I learned a lot.

Cons

It's a bit of an embarrassing company -- really nice to its employees, but not at all to its customers. Worse, though, was compensation. Benefits were fine, but salary was just far too low, pretty much across the board, and varied way too much (due to frequent past mergers). A lot of this is location -- Maine has salaries that are well below average nationally -- but it's definitely still a problem. This became even more true with the large Commerce merger (when TD Banknorth and Commerce together became TD Bank), due to wildly different pay scales in the different regions, even for the same position.

Explore other reviews about TD

5.0
Apr 17, 2026
Recommend
CEO approval
Business outlook

Pros

The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine yuyyy

Cons

The only way I could do this would probably take about two 2️⃣ hours or less of a break and a few

4.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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