Great place to work, but slowly declining - Customer Service Representative (CSR) T-Mobile Employee Review

3.0
Jan 8, 2025
Recommend
CEO approval
Business outlook

Pros

Amazing co workers for the most part, benefits are amazing which is why so many people stay

Cons

No work life balance, not the best leadership or ways to advance your career

Explore other reviews about T-Mobile

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Always changing atmosphere no day is the same

Cons

Depending on leadership not a lot of recognition

2.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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