Empathy burn out - Customer Service Representative (CSR) T-Mobile Employee Review

3.0
Dec 16, 2024
Recommend
CEO approval
Business outlook

Pros

Best benefits I’ve ever had. The pay is good for the job title.

Cons

You are required to meet metrics and pour out empathy until you have none left for yourself and you’re miserable at the end of every day.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

The Culture & the people

Cons

AE and Upper management Turnover

2.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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