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      T-Mobile

      Engaged employer

      T-Mobile reviews

      A lot is asked... - Customer Service Representative II T-Mobile Employee Review

      4.0
      Oct 3, 2010
      Customer service representative ii
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay and the benefits are phenomenal. The leadership treats its front line employees with a lot of respect. As a CSR 2 (not CSR 1, mind you) you are given a lot of freedom to make the right choice for the customer.

      Cons

      Communication between management within and especially between sites was terrible. Many of the changes made in policies began to not reflect the value of the customer they preach.

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      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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