Good, but in need of a tune up/overhaul - Director T-Mobile Employee Review

3.0
Mar 21, 2009
Recommend
CEO approval
Business outlook

Pros

T-Mobile has a long history of being a values oriented company with a record of truly following through on it's "Pay for Performance" promise. While leadership changes and some mis-direction ("Stick Together" was probably a miss...) have hurt the vision and direction of the company, the majority of the leaders genuinely care about the employees and the "way" the company gets results as well as the results that are achieved. Additionally, the leadership has the capability to take a good look at it's own behavior; at the end of 2008, the senior leadership team announced that it was pulling back from it's model of large "all hands" meetings and extensive travel in favor of a "scrappier" approach to doing business.

Cons

In a word, STRESS. There is a unbelievable amount of on going stress at all levels of the company and this isn't driven simply by the current economy. Every project and effort is a fire drill and planning in many cases is non-existent. Yet when delivery isn't at 100% or quality suffers due to this behavior, there are severe penalties for failure. Simply put, if you want to succeed here, have an iron constitution and a risk takers attitude. You should also be comfortable with a lot of change, as things rarely stay the same for more than a quarter at a time.

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5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Great pay if you are willing to work.

Cons

It can be stressful when you are not doing well.

5.0
Mar 22, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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