Offers Resolution Team - Customer Care T-Mobile Employee Review

1.0
Jan 30, 2018
Recommend
CEO approval
Business outlook

Pros

I have met some great people.

Cons

Okay so this may be lengthy but it’s worth the read, I promise. I have worked here at the meridian call center for almost TEN YEARS. A whole decade. In that time I have had my ups and downs. But overall I didn’t hate it. However, in 2011 I was diagnosed with Anxiety disorder which I managed fairly well being on FMLA a few times. As of October 2017 I began having SEVERE debilitating panic attacks 3-5 times a week and went on leave in Dec. Long story short my disability claim was approved for 30 days only. Then denied because they said that MAYBE I wasn’t really disabled, I just had the wrong type of job. I provided an additional 60 pages of medical records in addition to the 10 pages provided by two Drs initially. It was STILL denied. I have up to 4-5 appointments a week to maintain my mental heath and the point here is....Tmobile doesn’t give a crap. The third party “clinician” they use to make these decisions doesn’t give a crap. After almost TEN years of loyal service this company they forced me to disclose vulnerable medical record information (which included office notes from my counselor) and they STILL couldn’t stand to pay me 400 measley dollars a week so I can survive and get better. The worst part is that if I had cancer or a broken leg this would be a different story. It’s because it’s mental health. The taboo. Because you can’t SEE it. It’s discriminatory in the worst way. So no, I don’t have anything good left to say. I feel defeated and discriminated against to say the least. And at worst they have made my disease worse. My experience has been horrrible. Don’t buy the hype. Free T-shirt’s and lame parties aren’t worth it. Because when you NEED them they aren’t there. Not even after ten years.

Explore other reviews about T-Mobile

5.0
Apr 22, 2026
Recommend
CEO approval
Business outlook

Pros

This has been the best workplace for me so far. Love the energy, management, people, workplace, free food every now and then, great coffee.

Cons

IT department can be more proactive.

5.0
Mar 22, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

182
avatar
T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
See reviews by: Helpful|Rating|Date|All