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      T-Mobile

      Engaged employer

      T-Mobile reviews

      Great job turned into a disgrace over the past 18 months - Customer Service Representative T-Mobile Employee Review

      1.0
      Nov 17, 2011
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pay for inbound calls. Great employee cell phone plan.

      Cons

      Management is now without integrity. The higher ups threaten and demand and do not respond to legitimate concerns about the business. They say like it or leave. This company used to make me proud, now I just feel sorry for all the people I am forced to deceive on the phone.

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      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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