- management wants to pretend that customers issues are trivial and only want to help large customers and ignore smaller ones - so many issues in the warehouse and with drivers instead of treating people decent and offering better pay they force them to work longer and harder and at the end of the day the customers and staff are the ones that suffer. - sales job without commissions, people quit and get fired and the other sales reps are required to take on more business with no additional pay - promotions and spiffs are non existent - DSMs micromanage and create their own policies to get ahead and are very quick to Throw their team under the bus.