If you are willing to risk your time hoping this company gets it act together - fee free, otherwise...RUN!!! - Customer Service Representative Stericycle Employee Review

1.0
Jul 8, 2014
Recommend
CEO approval
Business outlook

Pros

Working with the customer accounts was great the job itself was fine. The company was ok about schedule flexibility and sending you paperwork.

Cons

The company will tell you plenty but do very little when it comes to your future or their plan for the company. Partially because they have not found out how to cut every penny from the higher paid employees and to get their "buddies" into positions of power and the other is because they genuinely don't know. This is a VERY bottom line company, they will have you come in on any holiday saying they are mandatory! Why? Because, they always put on the least amount of people to save and then compain when the same people are overworked.

Explore other reviews about Stericycle

5.0
Feb 25, 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork, engagement and collaboration

Cons

None that I can think of right now

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Stericycle Response
3mo
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
2.0
May 1, 2026
Recommend
CEO approval
Business outlook

Pros

I worked alongside a team that was consistently supportive and always willing to make time to answer questions, which made a meaningful difference in my day-to-day experience. There was a real sense of collaboration, and having people who were approachable and dependable made it much easier to navigate a fast-paced, high-volume sales environment. It helped create a bit of stability and camaraderie even during more demanding or repetitive parts of the role. Overall, it was a company operating as a leader in the space, which added to the scale and pace of the experience

Cons

This was my experience working at Shred-it, which is a subsidiary of Stericycle.If you’ve ever wondered what zero autonomy feels like, this is your spot. The day was a nonstop loop of cold calls, cold walk-ins, and more cold calls, with a mandatory “smile and dial” every morning. On the Shred-it team selling waste bins, it often felt like creativity and independent thinking were… safely shredded. Management could be extremely hands-on to the point of micromanagement, with frequent check-ins and scripted role-play scenarios that rarely reflected real conversations in the field. Communication style could come across as condescending or patronizing at times, especially on team calls, which made for an uncomfortable environment when feedback felt more critical than constructive.

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Stericycle Response
1mo
We really appreciate you taking a moment to reflect and share your journey with us. I’m sorry things haven’t gone as smoothly as they should, but your feedback is valuable and helps us make the improvements needed to create a better, more supportive place for everyone.
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