Pros
Awesome experience working with technicians and customers.
Cons
This company is more about who you know and not what you know. The supervision needs a lot of improvement. I was offered a position in another department in order to not be offered a supervisory position in my current department, I was qualified for the position and was already performing the duties of a supervisor making sure that new employees were equipped with the necessary tools needed to do their job. Answering questions from new and old employees, taking escalated calls you name it. My supervisor wanted her favorite. So that it did't look suspicious I was offered a position, same level, same pay in another department. The person chosen for the supervisor position in my current department had only worked at Walmart she had no other prior office experience other than being friends with my supervisor who is now gone from the company. But it was blatant and there was nothing I could do about it. The CEO of Impartial Services Group said she had an open door policy but when I walked in her door she gave me a look that said I made a wrong turn. Very unprofessional place to work. I felt as though I was selling myself short working for this company. I was insulted and a victim of racial slurs being thrown at me. My supervisor and lead were a part of this. They were threatened by my professionalism and ability to bring the team together. The team would come to me before going to them for help with their work or for answers on how to handle a customer's concern. The supervisor and lead did not like this. I called a meeting with them both and asked them to just get to know your employees help them to feel as though they can come to them with their problems. My supervisor did not care. She stated that she would never do our jobs. There were times when we could have used her due to high call volumes. Any good supervisor goes down with the ship, and is never above her employees. She remained in her office most of the day on Facebook and selling her online products. This company sells pipe dreams with no results. It is unfortunate. There decision making causes the company tons of money especially when it comes to deciding whats best for the company and the customer. The CEO makes the ultimate decision and there have been plenty of times she has been wrong and cost the company money when there were simple solutions to resolving a customers issue. She herself was overwhelmed but felt that no one else was qualified to make decisions regarding the customer.
