Pros
The Social Media solutions were market-leading, the platform itself was extremely powerful, and the company appeared financially healthy with a strong stock value until 2023. Compensation was competitive, and there were many talented people across the organization. From a product and technology perspective, Sprinklr has always been one of the most advanced enterprise platforms in the industry.
Cons
Company in decline due to leadership decision to aggressively pivot toward CCaaS while going through constant executive turnover within the senior leadership team since 2024. Between 2024 and 2025, repeated layoffs severely damaged morale and culture, while ARR and stock value kept falling. Many top performers left voluntarily, and others were let go despite strong performance. Poor management decisions and a lack of accountability among certain sales organizations contributed heavily to the company’s struggles. Unfortunately, what was once a very strong company now appears to face a highly uncertain future.