A great customer service business that happens to fly people to their desired destinations. - Ramp Agent Southwest Airlines Employee Review

5.0
Jan 13, 2021
Recommend
CEO approval
Business outlook

Pros

Flexibility, great pay over time, incredible matching 401k and good benefits.

Cons

You must rely on others to get your job done well and many times certain individuals work much harder to pick up slack for others. These same issues occur year after year and if you are hoping for recognition of your efforts from management you will probably be disappointed. This is probably true for many jobs and thus it is imperative that you find self-satisfaction for doing your job well everyday.

Explore other reviews about Southwest Airlines

5.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and company work perks outside of insurance

Cons

Can sometimes be long hours due to scheduling conflicts

4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Flight benefits, flexible schedule, and vacation time

Cons

Working outdoors with limited help

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