Working at Southwest Airlines | Glassdoor.ca

Southwest Airlines Overview

Dallas, TX (US)
10000+ employees
1967
Company - Public (LUV)
Airlines
$10+ billion (CAD) per year
Unknown
In our 48th year of service, we continue to stand apart from other air carriers with exemplary Customer Service delivered by more than 58,000 Employees to more than 120 million Customers annually. We started with just three cities, and by the end of 2018, we serve over ... Read more

Mission: The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.

Southwest Airlines Reviews

  • "Strained employee-labor relations"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great flight and health benefits. Friendly co-workers.

    Cons

    No work-life balance. Endless hours.

    Advice to Management

    By not keeping your customer-facing employees happy, you are losing your competitive advantage in the industry

See All 2,024 Reviews

Southwest Airlines Photos

Southwest Airlines photo of: Without a Heart, it's just a machine.
Southwest Airlines photo of: Not just a Career, a Calling
Southwest Airlines photo of: Take your Career to new heights
Southwest Airlines photo of: A Company with Heart
Southwest Airlines photo of: A Company with Heart
Southwest Airlines photo of: A Company with Heart
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Southwest Airlines Interviews

Experience

Experience
80%
12%
8%

Getting an Interview

Getting an Interview
82%
6%
5%
3
2
2
0

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Helpful (8)  

    Agent Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Southwest Airlines.

    Interview

    Great process, interview went great. 2nd interview over the phone went great as well. Wanted me to fly to Dallas by the end of the week for in person interview at my own expense.

    Interview Questions

    • How long have you worked in customer service   4 Answers
See All 1,152 Interviews

Southwest Airlines Awards & Accolades

  • America’s 2019 Best Employers list, Forbes, 2019
  • Top Rated Workplaces: Best of the Best (#2), Indeed, 2018
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Work at Southwest Airlines? Share Your Experiences

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