Southwest Airlines Reviews

Updated May 11, 2021

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4.5
89%
Recommend to a Friend
96%
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,634 Ratings
Pros
Cons
  • "Mandatory overtime, working in inclement weather(in 97 reviews)

  • "you start at low pay but with time you can make some bank(in 59 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review
    Helpful (1)

    "Customer Service Supervisor"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time for more than 5 years

    Pros

    Great Benefits, Great Culture, Great CEO

    Cons

    Long Hours, work holidays, pay

    Continue reading
  2. "former job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Southwest Airlines part-time for more than 5 years

    Pros

    flexible, recognition and good benefits

    Cons

    low pay and long hours

    Continue reading

  3. "Strained employee-labor relations"

    2.0
     

    I worked at Southwest Airlines

    Pros

    Great flight and health benefits. Friendly co-workers.

    Cons

    No work-life balance. Endless hours.

    Continue reading

    Southwest Airlines Response

    March 5, 2015Senior Specialist, Communications

    We have always supported our Employees and their right to express their opinions. And, we are committed to continue working to secure agreements that are fair to all Employees—contracts that protect our position as a low-cost leader in the industry and enable the Company to grow. Southwest Airlines has been hiring more Ground Ops Employees to accommodate an increase in workload. This increase was needed because we are attracting more Customers; in part, because of our Bags Fly Free campaign. And more Customers means more bags. (In fact, Southwest now handles more bags than any other carrier.) The good news is we have increased our staffing levels at a higher rate than bags handled. Our Agent staffing is the highest it has ever been, which has translated into more even workloads. Over the last three years, the annual number of bags handled per Ramp Agent has steadily declined. Our Customers come back again and again—not only for Bags Fly Free, but also because our Employees provide great Customer Service.

  4. Helpful (2)

    "It's Time Someone Told the Truth About This Company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Aircraft Maintenance Technician in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Southwest Airlines full-time for more than 8 years

    Pros

    Hard to come up with pros. Pay is decent, but that's only because it's obtained through negotiation by the unions.

    Cons

    Wow, where to start? No work/life balance unless you day trade. Very toxic work environment and getting worse each day. Tech Ops upper management seems bent on making life miserable for the aircraft mechanics anyway they can. Last manager they hired two years ago came from repair station with a chip on his shoulder and an ax to grind with the mechanics. Not good. Forget about all the glowing reviews you read about this company. Most of them coerced, that is to say, non-contract employees not covered by a collective bargaining agreement are forced to write and post positive reviews. Southwest is all smoke and mirrors. All the fun and sunshine and rainbows and daffodils you hear about at Southwest is nothing but PR department propaganda. It's all LIES.

    Continue reading
  5. "Great Place To Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Logistics in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Pay, benefits, flexible schedule, 401kmatch, profit sharing, employee focus

    Cons

    No cons come to mind

    Continue reading
  6. Helpful (1)

    "Ramp"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time for more than a year

    Pros

    Great Bennifits, Free flight privileges for you and your family. Starting day one of employment.

    Cons

    It's get really hot on the ramp, and management can micro manage people a lot.

    Continue reading
  7. "Culture lives up to and exceeds what you hear"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior WCM Developer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Wonderful people, amazing diverse culture, excellent health benefits, travel perks, company listens to employees and his very transparent

    Cons

    Marketing can have some long hours but we do it with minimal complaint.

  8. "Best. Job. Ever."

    5.0
    Current Employee - Flight Attendant in Dallas, TX

    I have been working at Southwest Airlines full-time

    Pros

    Hands down best company ever.

    Cons

    Didn’t start sooner and wish I had

  9. "Ramp agent"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent in Kenner, LA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Great company , amazing benefits. Great work environment flex I able to where you can work and what you wanna do for the company.

    Cons

    My position working outside is the hardest and the physical toll it takes on the body. Working long hours and overtime can burn ya out if you don’t work appropriate hours.

    Continue reading
  10. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in San Antonio, TX

    I worked at Southwest Airlines full-time for more than 8 years

    Pros

    Great Culture and opportunity for advancement

    Cons

    Nothing to share, great company

Viewing 1 - 10 of 2,393 Reviews

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