Southwest Airlines Reviews

Updated Jan 13, 2021

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4.5
88%
Recommend to a Friend
94%
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,511 Ratings
Pros
Cons
  • "Mandatory overtime, working in inclement weather(in 97 reviews)

  • "Low pay for interns, little opportunity to become full time(in 59 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review

    "Customer Service Supervisor"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time for more than 5 years

    Pros

    Great Benefits, Great Culture, Great CEO

    Cons

    Long Hours, work holidays, pay

    Continue reading
  2. "former job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Southwest Airlines part-time for more than 5 years

    Pros

    flexible, recognition and good benefits

    Cons

    low pay and long hours

    Continue reading

  3. "Strained employee-labor relations"

    2.0
     

    I worked at Southwest Airlines

    Pros

    Great flight and health benefits. Friendly co-workers.

    Cons

    No work-life balance. Endless hours.

    Continue reading

    Southwest Airlines Response

    March 5, 2015Senior Specialist, Communications

    We have always supported our Employees and their right to express their opinions. And, we are committed to continue working to secure agreements that are fair to all Employees—contracts that protect our position as a low-cost leader in the industry and enable the Company to grow. Southwest Airlines has been hiring more Ground Ops Employees to accommodate an increase in workload. This increase was needed because we are attracting more Customers; in part, because of our Bags Fly Free campaign. And more Customers means more bags. (In fact, Southwest now handles more bags than any other carrier.) The good news is we have increased our staffing levels at a higher rate than bags handled. Our Agent staffing is the highest it has ever been, which has translated into more even workloads. Over the last three years, the annual number of bags handled per Ramp Agent has steadily declined. Our Customers come back again and again—not only for Bags Fly Free, but also because our Employees provide great Customer Service.

  4. "Amazing Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cusomer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time

    Pros

    Great benefits, flexible schedule, and awesome pay.

    Cons

    Airline work can be very unpredictable!

  5. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Analyst Revenue Management in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 3 years

    Pros

    Salary employees get to work from home

    Cons

    The salary is not as competitive as other companies for Sr analyst

  6. "A great customer service business that happens to fly people to their desired destinations."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Flexibility, great pay over time, incredible matching 401k and good benefits.

    Cons

    You must rely on others to get your job done well and many times certain individuals work much harder to pick up slack for others. These same issues occur year after year and if you are hoping for recognition of your efforts from management you will probably be disappointed. This is probably true for many jobs and thus it is imperative that you find self-satisfaction for doing your job well everyday.

  7. "Love this Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mechanical Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 10 years

    Pros

    Culture is key to the company success

    Cons

    I really cant think of any

  8. "Southwest"

    5.0
    Current Employee - Manager 

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    Benefits Culture Salary Development Training

    Cons

    None None None None None

  9. "Good Place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Flexibility, free flights, good benefits.

    Cons

    Starting pay is low , but gets better with seniority.

  10. "Best Place"

    5.0
    Current Employee - Duty Supervisor in Norfolk, VA

    I have been working at Southwest Airlines full-time

    Pros

    Been here for 20 years and love it.

    Cons

    Normal hours (9-5) are not a thing.

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