Southwest Airlines Reviews
Updated May 11, 2021
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Recommend to a Friend
Approve of CEO
Gary C. Kelly
1,634 Ratings
Pros
"great benefits and competitive pay" (in 258 reviews)
"Perks- 401k match, Employee Stock Purchase Plan, Flight benefits" (in 191 reviews)
Cons
"Mandatory overtime, working in inclement weather" (in 97 reviews)
"you start at low pay but with time you can make some bank" (in 59 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Featured ReviewHelpful (1)
"Customer Service Supervisor"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at Southwest Airlines full-time for more than 5 years
Pros
Great Benefits, Great Culture, Great CEO
Cons
Long Hours, work holidays, pay
Continue reading "former job"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookDisapproves of CEOI worked at Southwest Airlines part-time for more than 5 years
Pros
flexible, recognition and good benefits
Cons
low pay and long hours
Continue readingPros
Great flight and health benefits. Friendly co-workers.
Cons
No work-life balance. Endless hours.
Continue readingWe have always supported our Employees and their right to express their opinions. And, we are committed to continue working to secure agreements that are fair to all Employees—contracts that protect our position as a low-cost leader in the industry and enable the Company to grow. Southwest Airlines has been hiring more Ground Ops Employees to accommodate an increase in workload. This increase was needed because we are attracting more Customers; in part, because of our Bags Fly Free campaign. And more Customers means more bags. (In fact, Southwest now handles more bags than any other carrier.) The good news is we have increased our staffing levels at a higher rate than bags handled. Our Agent staffing is the highest it has ever been, which has translated into more even workloads. Over the last three years, the annual number of bags handled per Ramp Agent has steadily declined. Our Customers come back again and again—not only for Bags Fly Free, but also because our Employees provide great Customer Service.
- Helpful (2)
"It's Time Someone Told the Truth About This Company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookNo Opinion of CEOI have been working at Southwest Airlines full-time for more than 8 years
Pros
Hard to come up with pros. Pay is decent, but that's only because it's obtained through negotiation by the unions.
Cons
Wow, where to start? No work/life balance unless you day trade. Very toxic work environment and getting worse each day. Tech Ops upper management seems bent on making life miserable for the aircraft mechanics anyway they can. Last manager they hired two years ago came from repair station with a chip on his shoulder and an ax to grind with the mechanics. Not good. Forget about all the glowing reviews you read about this company. Most of them coerced, that is to say, non-contract employees not covered by a collective bargaining agreement are forced to write and post positive reviews. Southwest is all smoke and mirrors. All the fun and sunshine and rainbows and daffodils you hear about at Southwest is nothing but PR department propaganda. It's all LIES.
Continue reading "Great Place To Work"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines full-time
Pros
Pay, benefits, flexible schedule, 401kmatch, profit sharing, employee focus
Cons
No cons come to mind
Continue reading- Helpful (1)
"Ramp"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines part-time for more than a year
Pros
Great Bennifits, Free flight privileges for you and your family. Starting day one of employment.
Cons
It's get really hot on the ramp, and management can micro manage people a lot.
Continue reading "Culture lives up to and exceeds what you hear"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines full-time for more than a year
Pros
Wonderful people, amazing diverse culture, excellent health benefits, travel perks, company listens to employees and his very transparent
Cons
Marketing can have some long hours but we do it with minimal complaint.
Pros
Hands down best company ever.
Cons
Didn’t start sooner and wish I had
"Ramp agent"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookApproves of CEOI have been working at Southwest Airlines full-time
Pros
Great company , amazing benefits. Great work environment flex I able to where you can work and what you wanna do for the company.
Cons
My position working outside is the hardest and the physical toll it takes on the body. Working long hours and overtime can burn ya out if you don’t work appropriate hours.
Continue reading"Great Company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I worked at Southwest Airlines full-time for more than 8 years
Pros
Great Culture and opportunity for advancement
Cons
Nothing to share, great company
Join the Southwest Airlines team
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Southwest Airlines Response
March 5, 2015 – Senior Specialist, Communications