Southwest Airlines Reviews
Updated Jul 13, 2020
Clear All
Full-time, Part-time
English
Job Function
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labor & Manufacturing
- Transportation
Job Status (2)
- Current Employees
- Full-time
- Freelance
- Part-time
- Intern
- Contract
- Apprentice
Location
- Worldwide
- United States - All Cities
- - Texas
- - Dallas-Fort Worth, TX, US Area
- - Austin, TX, US Area
- - Houston, TX, US Area
- - San Antonio, TX, US Area
- - Hobby, TX
- - Alabama
- - Birmingham, AL, US Area
- - Arizona
- - Phoenix, AZ, US Area
- - Tucson, AZ, US Area
- - South Phoenix, AZ
- - California
- - Los Angeles, CA, US Area
- - Riverside, CA, US Area
- - Sacramento, CA, US Area
- - San Diego, CA, US Area
- - San Francisco, CA, US Area
- - San Jose, CA, US Area
- - Cal-Ida, CA
- - Colorado
- - Denver, CO, US Area
- - Connecticut
- - Hartford, CT, US Area
- - District of Columbia
- - Washington, DC , US Area
- - Florida
- - Cape Coral, FL, US Area
- - Jacksonville, FL, US Area
- - Miami-Fort Lauderdale, FL, US Area
- - Orlando, FL, US Area
- - Pensacola, FL, US Area
- - Tampa, FL, US Area
- - Titusville, FL
- - Georgia
- - Atlanta, GA, US Area
- - Hawaii
- - Hawaiian Islands, US Area
- - Illinois
- - Chicago, IL, US Area
- - Indiana
- - Indianapolis, IN, US Area
- - Kansas
- - Phillipsburg, KS
- - Kentucky
- - Louisville, KY, US Area
- - Dal, KY
- - Louisiana
- - New Orleans, LA, US Area
- - Maryland
- - Baltimore, MD, US Area
- - Massachusetts
- - Boston, MA, US Area
- - Michigan
- - Detroit, MI, US Area
- - Grand Rapids, MI, US Area
- - Minnesota
- - Minneapolis-St. Paul, MN, US Area
- - Missouri
- - Kansas City, MO, US Area
- - St. Louis, MO, US Area
- - Nebraska
- - Omaha, NE, US Area
- - Nevada
- - Las Vegas, NV, US Area
- - Reno, NV, US Area
- - New Hampshire
- - Manchester, NH, US Area
- - New Jersey
- - New York City, NY, US Area
- - New Mexico
- - Albuquerque, NM, US Area
- - New York State
- - Albany, NY, US Area
- - Buffalo, NY, US Area
- - Baltimore, NY
- - North Carolina
- - Greensboro, NC, US Area
- - Raleigh-Durham, NC, US Area
- - Honolulu, NC
- - Ohio
- - Columbus, OH, US Area
- - Oklahoma
- - Oklahoma City, OK, US Area
- - Oregon
- - Portland, OR, US Area
- - Pennsylvania
- - Philadelphia, PA, US Area
- - State College, PA, US Area
- - Rhode Island
- - Providence, RI, US Area
- - South Carolina
- - Charleston, SC, US Area
- - Columbia, SC, US Area
- - Tennessee
- - Memphis, TN, US Area
- - Nashville, TN, US Area
- - Utah
- - Provo, UT, US Area
- - Salt Lake City, UT, US Area
- - Virginia
- - Norfolk, VA, US Area
- - Washington State
- - Seattle, WA, US Area
- - Spokane, WA, US Area
- - West Virginia
- - Los Anglin, WV
- - Wisconsin
- - Milwaukee, WI, US Area
- Afghanistan - All Cities
- - Badakhshan Province
- - Kabul, Afghanistan Area
- Brazil - All Cities
- - Rio de Janeiro
- - Rio de Janeiro, Brazil Area
- India - All Cities
- - Telangana
- - Hyderabad, India Area
- Kenya - All Cities
- - Coast
- - Garissa, Kenya Area
- Mexico - All Cities
- - Baja California
- - Mexicali
English
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian
Recommend to a Friend
Approve of CEO
Gary C. Kelly
1,353 Ratings
Pros
"Great benefits, great company with a heart" (in 224 reviews)
"Flight benefits, 9% 401k company match, build your own paycheck" (in 172 reviews)
Cons
"Also you will be the first to get mandatory overtime" (in 95 reviews)
"There is no cons for who works hard" (in 61 reviews)
"former job"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookDisapproves of CEOI worked at Southwest Airlines part-time for more than 5 years
Pros
flexible, recognition and good benefits
Cons
low pay and long hours
Continue reading"Strained employee-labor relations"
I worked at Southwest Airlines
Pros
Great flight and health benefits. Friendly co-workers.
Cons
No work-life balance. Endless hours.
Continue readingWe have always supported our Employees and their right to express their opinions. And, we are committed to continue working to secure agreements that are fair to all Employees—contracts that protect our position as a low-cost leader in the industry and enable the Company to grow. Southwest Airlines has been hiring more Ground Ops Employees to accommodate an increase in workload. This increase was needed because we are attracting more Customers; in part, because of our Bags Fly Free campaign. And more Customers means more bags. (In fact, Southwest now handles more bags than any other carrier.) The good news is we have increased our staffing levels at a higher rate than bags handled. Our Agent staffing is the highest it has ever been, which has translated into more even workloads. Over the last three years, the annual number of bags handled per Ramp Agent has steadily declined. Our Customers come back again and again—not only for Bags Fly Free, but also because our Employees provide great Customer Service.
"The Culture is Real"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines full-time for more than 10 years
Pros
The best corporate culture you will find in the Fortune 500. The stories you have heard are true. Senior Leaders all the way down to Supervisors actually care about their people. Sure, you'll run into a couple jerks here and there, but the good news is that they don't last. The benefits are also amazing.
Cons
If you can't handle a high-paced, ever-changing work environment Southwest may have limited options for you.
- COVID-19
"Great Company, love the atmosphere! Really take care of you."
I have been working at Southwest Airlines full-time
Pros
Diversity, attitude, and work ethics.
Cons
COVID taking airline industry down, but only for a bit.
"Great company with a few issues"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookApproves of CEOI have been working at Southwest Airlines full-time
Pros
Great people, genuinely care for employees, great benefits
Cons
Holding people accountable is a major issue bc of culture
"Great place across the board"
RecommendsNegative OutlookApproves of CEOI have been working at Southwest Airlines full-time for more than 3 years
Pros
Amazing people and people-focused approach from the company as a whole. Great benefits with 401k match and annual Profit Sharing
Cons
Southwest is very culture focused and they discourage remote positions because they want teams to be together as much as possible - not really a con unless you are interested in working from home.
Continue reading"I love working for Southwest!"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines part-time
Pros
Great culture, people, growth, benefits, flexibility
Cons
There are no cons working here i can think of
"Great company, great culture"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookApproves of CEOI have been working at Southwest Airlines full-time for more than 5 years
Pros
Great company culture and benefits.
Cons
Lack of upward mobility, log jams at leadership levels.
"I Loved It Here!"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at Southwest Airlines full-time for more than 5 years
Pros
Laid back atmosphere. Easy Job. Fast paced.
Cons
You will encounter all kind of customers. Some are kind and respectful while others are wild and rude. Don't take the negativity personal. Smile, help them the best you can while staying professional at all times.
"Great place to work"
I have been working at Southwest Airlines
Pros
Flexibility hours pay fly for free
Cons
Management could use some more training
Join the Southwest Airlines team
Found 1933 reviews
Southwest Airlines Response
March 5, 2015 – Senior Specialist, Communications