Southwest Airlines Reviews
Updated Sep 21, 2019
Found 1768 reviews
Recommend to a Friend
Approve of CEO
Gary C. Kelly
1,244 Ratings
Pros
"Great company culture with great benefits" (in 198 reviews)
"Flight Benefits & other travel benefits -- it's such an awesome perk to be able to jump on a plane anytime I need without too much hassle" (in 152 reviews)
Cons
"Strict work guidelines, occasional mandatory overtime" (in 80 reviews)
"It was a awesome opportunity to represent this industry leading airline" (in 58 reviews)
"Strained employee-labor relations"
StarStarStarStarStarI worked at Southwest Airlines
Pros
Great flight and health benefits. Friendly co-workers.
Cons
No work-life balance. Endless hours.
Advice to Management
By not keeping your customer-facing employees happy, you are losing your competitive advantage in the industry
Southwest Airlines2013-03-02"Awesome"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines full-time for more than a year
Pros
Best job ever! Love swa
Cons
Not enough pay need more
Southwest Airlines2019-09-21"Really Great Experience"
StarStarStarStarStarI have been working at Southwest Airlines full-time
Pros
- Benefits are amazing - Culture is driven but relaxed
Cons
- Some technology is a little outdated but they are addressing that
Southwest Airlines2019-09-14"Best job I've ever had, especially after coming back to work after 20 years of raising my kids"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines full-time for more than 3 years
Pros
Great flexibility, great benefits, fabulous co-hearts who work together to make our jobs fun and our customers happy!
Cons
You do start at the bottom and gain more benefits like better flexibility in schedules etc with seniority, but that's to be expected.
Advice to Management
Thank you for encouraging and allowing new hires to come from different ethnicities, older people coming back to work or after retiring from other jobs to continue their careers.
Southwest Airlines2019-09-13"Great company to get started with"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI worked at Southwest Airlines full-time for more than a year
Pros
There is lots of room to grow and the company hires from within. Lots of room to move into supervisor positions. However, if you are at a smaller station, there's less opportunity.
Cons
If you're starting new, you'll be at the bottom of the seniority list. This seniority list determines nearly everything about your work schedule. If you're new, don't expect to get weekends off or preferable start times with your work. Also you will be the first to get mandatory overtime. It can be difficult to schedule things sometimes. The pay starts off very low with union rules. Depending on what city you... live, it may be difficult to live on as a full time job. Lots of people pick up shifts and overtime in order to make a little extra. Pay will grow with time.
Show MoreSouthwest Airlines2019-09-10- Helpful (1)
"Overall Good Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
I worked at Southwest Airlines full-time for more than 3 years
Pros
Good PTO policy and allowed office workers to work remote 1 day per week. Good people, good leaders.
Cons
Kind of cult-like at times with the whole "culture" thing. Some people loved it but it was a bit much for me. They had a lot of fun and extra events they would hold but it felt like they tried to use that to keep employees happy instead of addressing the actual issue. Underpaid, overworked.
Southwest Airlines2019-09-19 "Captain your Career"
StarStarStarStarStarI have been working at Southwest Airlines full-time for more than a year
Pros
People often ask me what I love most about working for Southwest. The obvious answers are the People, the Culture, and the Community that is cultivated as the two intersect; that's what I love about being an Employee here. What I love about working here is the opportunities for growth and development. My leaders champion my professional growth and challenge me to be the captain of my own career. Southwest allows me... to "sit in the left seat" and take my career to new heights.
Show MoreCons
not applicable . . .
Southwest Airlines2019-09-06"Great company! Horrible management and pay"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNegative OutlookApproves of CEOI worked at Southwest Airlines part-time for more than a year
Pros
This company has great benefits. The work environment is amazing. The job itself and what it calls for you to do is great. I loved coming to work. Excellent work atmosphere at LAX.
Cons
The pay is horrible! They lie to you in your interview by saying you will l get a dollar raise once a year but it’s not a dollar it’s a couple cents. They micromanage you and treat you like children. When you have a concern they always cross reference your attendance and management rarely takes your side or does anything about it. Management shows favoritism to the employees that they like.
Advice to Management
Do more to make your employees feel appreciated. And not by giving those cheap plastic things as recognition gifts.
Southwest Airlines2019-09-05"Great place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Southwest Airlines full-time for more than 3 years
Pros
Travel and salary and also the cohearts.
Cons
Scheduling with low seniority
Advice to Management
Fix the union.
Southwest Airlines2019-09-04"Free flights"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Southwest Airlines full-time for more than a year
Pros
Traveling is the best. And easiest.
Cons
Negative managers with bad attitudes
Southwest Airlines2019-09-04
Join the Southwest Airlines team
Found 1768 reviews
Southwest Airlines Response
March 5, 2015 – Senior Specialist, Communications
We have always supported our Employees and their right to express their opinions. And, we are committed to continue working to secure agreements that are fair to all Employees—contracts that protect our position as a low-cost leader in the industry and enable the Company to grow. ...
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