Southwest Airlines Reviews
Updated Jan 13, 2021
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Job Status (2)
- Current Employees
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Location
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- Canada - All Cities
- - Ontario
- - Toronto, ON Area
- United States - All Cities
- - Texas
- - Dallas-Fort Worth, TX, US Area
- - Austin, TX, US Area
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- - Birmingham, AL, US Area
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- - South Phoenix, AZ
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- - Indianapolis, IN, US Area
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- - Bowling Green, KY, US Area
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- - Detroit, MI, US Area
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- - Minnesota
- - Minneapolis-St. Paul, MN, US Area
- - Mississippi
- - Gulfport, MS, US Area
- - Missouri
- - Kansas City, MO, US Area
- - St. Louis, MO, US Area
- - Cassville, MO
- - Nebraska
- - Omaha, NE, US Area
- - Nevada
- - Las Vegas, NV, US Area
- - Reno, NV, US Area
- - New Hampshire
- - Manchester, NH, US Area
- - New Jersey
- - New York City, NY, US Area
- - New Mexico
- - Albuquerque, NM, US Area
- - New York State
- - Albany, NY, US Area
- - Buffalo, NY, US Area
- - Baltimore, NY
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- - Charlotte, NC, US Area
- - Greensboro, NC, US Area
- - Raleigh-Durham, NC, US Area
- - Honolulu, NC
- - Ohio
- - Columbus, OH, US Area
- - Oklahoma
- - Oklahoma City, OK, US Area
- - Oregon
- - Portland, OR, US Area
- - Salem, OR, US Area
- - Pennsylvania
- - Philadelphia, PA, US Area
- - Pittsburgh, PA, US Area
- - State College, PA, US Area
- - Rhode Island
- - Providence, RI, US Area
- - South Carolina
- - Charleston, SC, US Area
- - Columbia, SC, US Area
- - Tennessee
- - Memphis, TN, US Area
- - Nashville, TN, US Area
- - Utah
- - Provo, UT, US Area
- - Salt Lake City, UT, US Area
- - Virginia
- - Norfolk, VA, US Area
- - Washington State
- - Seattle, WA, US Area
- - Spokane, WA, US Area
- - Wisconsin
- - Milwaukee, WI, US Area
- Afghanistan - All Cities
- - Badakhshan Province
- - Kabul, Afghanistan Area
- Brazil - All Cities
- - Rio de Janeiro
- - Rio de Janeiro, Brazil Area
- India - All Cities
- - Telangana
- - Hyderabad, India Area
- Kenya - All Cities
- - Coast
- - Garissa, Kenya Area
- Mexico - All Cities
- - Baja California
- - Mexicali
- - Quintana Roo
- - Cancún
- United Kingdom - All Cities
- - England
- - London, UK Area
English
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Recommend to a Friend
Approve of CEO
Gary C. Kelly
1,511 Ratings
Pros
"It’s a wonderful company with great benefits" (in 249 reviews)
"Great experience and flight benefits" (in 188 reviews)
Cons
"Mandatory overtime, working in inclement weather" (in 97 reviews)
"Low pay for interns, little opportunity to become full time" (in 59 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Featured Review
"Customer Service Supervisor"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at Southwest Airlines full-time for more than 5 years
Pros
Great Benefits, Great Culture, Great CEO
Cons
Long Hours, work holidays, pay
Continue reading "former job"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookDisapproves of CEOI worked at Southwest Airlines part-time for more than 5 years
Pros
flexible, recognition and good benefits
Cons
low pay and long hours
Continue readingPros
Great flight and health benefits. Friendly co-workers.
Cons
No work-life balance. Endless hours.
Continue readingWe have always supported our Employees and their right to express their opinions. And, we are committed to continue working to secure agreements that are fair to all Employees—contracts that protect our position as a low-cost leader in the industry and enable the Company to grow. Southwest Airlines has been hiring more Ground Ops Employees to accommodate an increase in workload. This increase was needed because we are attracting more Customers; in part, because of our Bags Fly Free campaign. And more Customers means more bags. (In fact, Southwest now handles more bags than any other carrier.) The good news is we have increased our staffing levels at a higher rate than bags handled. Our Agent staffing is the highest it has ever been, which has translated into more even workloads. Over the last three years, the annual number of bags handled per Ramp Agent has steadily declined. Our Customers come back again and again—not only for Bags Fly Free, but also because our Employees provide great Customer Service.
"Amazing Company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines part-time
Pros
Great benefits, flexible schedule, and awesome pay.
Cons
Airline work can be very unpredictable!
"Great place to work"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines full-time for more than 3 years
Pros
Salary employees get to work from home
Cons
The salary is not as competitive as other companies for Sr analyst
"A great customer service business that happens to fly people to their desired destinations."
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookApproves of CEOI have been working at Southwest Airlines full-time
Pros
Flexibility, great pay over time, incredible matching 401k and good benefits.
Cons
You must rely on others to get your job done well and many times certain individuals work much harder to pick up slack for others. These same issues occur year after year and if you are hoping for recognition of your efforts from management you will probably be disappointed. This is probably true for many jobs and thus it is imperative that you find self-satisfaction for doing your job well everyday.
"Love this Company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Southwest Airlines full-time for more than 10 years
Pros
Culture is key to the company success
Cons
I really cant think of any
Pros
Benefits Culture Salary Development Training
Cons
None None None None None
"Good Place"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookI have been working at Southwest Airlines full-time for more than a year
Pros
Flexibility, free flights, good benefits.
Cons
Starting pay is low , but gets better with seniority.
Pros
Been here for 20 years and love it.
Cons
Normal hours (9-5) are not a thing.
Join the Southwest Airlines team
Southwest Airlines Response
March 5, 2015 – Senior Specialist, Communications