Drama, gossip, politics, and more drama - Sr. Content Strategist SoFi Employee Review

3.0
Jan 21, 2025
Recommend
CEO approval
Business outlook

Pros

-SFHQ is a very nice office -Half days on Fridays -RTO policy is super flexible — 4x per month -Great holiday party every year -Generous with RSUs for high performers

Cons

-The c-suite dynamics were riddled with unnecessary drama that would trickle down and negatively impact the rest of the organization. Actions were incredibly childish, such as leadership removing each other from email threads and bashing each other’s teams. -Reorgs and layoffs were frequent. Created a ton instability and uncertainty across teams, and made it hard to get anything done when priorities were suddenly shifted with no clarity provided. -Leadership provided little to no support and would not advocate for any resources or help bridge the gap between other functions. Subsequently, many projects would look slapped together and unpolished. -Collaboration between teams was virtually nonexistent. For instance, multiple teams (such as LCM, PMMs, Brand, Content, and Comms) would work on similar initiatives independently, and would go out of their way to not align efforts or support each other. This siloed, competitive culture led to redundant work. -Executing ideas that required cross-functional support—especially from engineering or tech ops—was nearly impossible. Even with comprehensive pitches *and* buy-in from business leads, other teams would not put your projects on their roadmaps. -The company was extremely stingy with raises. Even employees who consistently exceeded expectations were capped at a 3% annual raise, with no flexibility for managers to advocate for more. -During our team skip-level meeting, the CMO yawned three times, which was so dismissive and unprofessional. Later, in a marketing stand-up, she announced that our team’s meeting was the best one she attended. This felt inappropriate and unprofessional to share with the entire marketing org — plus I can only imagine how disengaged she must have been during her meetings with other teams. -My boss frequently spoke negatively about both current and former team members, creating a toxic atmosphere. Following the most recent reorg, she did not provide any clarity or priorities for her direct reports, instructed us to "sit tight" and "give her patience and grace”. Then she acted cowardly, becoming unresponsive to message and refusing to meet with us. To make matters worse, she undermined her team by sharing critical comments with her new boss about the work we had done (work she had laid out for us to do), seemingly to shift blame and protect herself. -After setting the stage with these actions, my boss laid off her direct reports. The company offered all of us identical severance packages, regardless of our seniority or contributions. In what world does a Sr employee with 5 years tenure, a Jr employee with 2 years tenure, and a part-time employee receive the same severance package? When we raised concerns, HR *acknowledged* that this approach fell short of industry best practices but refused to negotiate, at one point even sending the employment lawyer after us in an attempt to scare us off. -The company fostered a visible divide between executives and other employees. For example, breakfast and lunch would be provided exclusively for executives and set up in shared spaces with signage explicitly stating that other employees were not permitted to partake—an ironic contrast to the company’s own stated values about inclusivity and team-building. (The company values pamphlet/propaganda thing literally says to invite people to lunch lol.)

avatar
SoFi Response
1y
Thank you for the 6 years you dedicated to working at SoFi and for sharing such candid feedback. We see feedback as a gift and a way to improve the experience for our employees. We're glad you appreciated the office environment, flexible RTO policy, and recognition through RSUs; however, we find your comments about leadership dynamics, collaboration challenges, and organizational changes concerning. We hope that during your time at SoFi, you shared this feedback with your PBP or through our Speakfully hotline, where employees can lodge a confidential concern at any time. In addition, we'd like to continue the conversation 1:1 to better understand your experience and address some of your comments. If you're open to it, please email our team at employeerelations@sofi.org or sofi@glassdoor.org. We hope to continue the conversation. Take care.

Explore other reviews about SoFi

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

great leadership for the most part

Cons

restriction on remote employees advancement

2.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

See reviews by: Helpful|Rating|Date|All