SoFi Reviews

Our recruiting team plays such a critical role in building the future of SoFi - so thank for being on this journey with us, and for taking the time to leave such a comprehensive review of your experience. You reference a few of the things that we believe differentiates SoFi from other companies in the finance and tech spaces - our incredibly smart, respectful employees, the opportunities to learn and grow, and of course our comprehensive product suite and a mission that's easy to get behind. The chance to create processes that will help our organize scale is always something we are continuing to iterate on. Thanks again for the review, and for all you do to help us hire the best talent to support our ambitious goals. Take care.

Thanks for taking the time to leave a review - we're sorry to hear working at SoFi isn't fully meeting your expectations. We have ambitious goals to transform personal finance as we know it, so you're right - there's a lot going on! If you're open to it, we'd love to chat to discuss your comments so we can address your feedback head on. You can reach out to us at glassdoor@sofi.org. Thanks for the review, and we hope to continue this conversation so we can improve your experience. Take care.

We sincerely appreciate your candid, honest feedback - it's the only way we will continue to improve and achieve our ambitions of becoming a 'best place to work' caliber company. We're happy to hear you have a good work/life balance, feel your pay and benefits are competitive, and are enjoying your team. That said, most of your comments are troubling to hear. We know that we have an opportunity to improve communication amongst teams - it is a topic that has come up on our most recent engagement survey, and please know that our Comms team is working hard to get to the truth on this so we can have a scalable solution. One potential solution is investing in a new intranet, which we are investigating now for a potential roll out later in the year. The growth of the company and industry means that we have to be adaptable and flexible; however, we want to make sure our front-line employees are set up for success. Our Learning & Delivery team is always looking to improve how we train employees, so we encourage you to share your feedback directly with them. Additionally, I have shared your feedback with our Business Partner leadership team so we can further address your concerns. That said, we'd love the opportunity to discuss your concerns 1:1 so we can improve your experience. If you're open to it, you can set up a meeting with us by reaching out to your PBP or emailing me at glassdoor@sofi.org. We hope to continue this conversation so we can do better by you!

Thank you for being on this journey with us, and for taking the time to leave a review of your experience! We're happy to hear that overall, you are enjoying working at SoFi. We frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. Additionally, we have a semi-annual performance check-in program where bonus payouts are determined by individual performance. We hear you on the 401k match and rest assured this is top of mind for our Benefits team as we continue to evaluate our benefit offerings. You may know that this year we have formalized an Internal Mobility program, which is designed to help our employees move around the organization. I'd be happy to put you in touch with the team if you're interested in learning more. Lastly, we aim to create a consistently positive member experience with every interaction, and in order to do so, we set very specific metrics - all employees are provided metrics and evaluated against them on an ongoing basis, with a formal review each quarter. Every employee is held to the same set of metrics and we strive to give everyone the training and tools they need to meet and exceed expectations. If you'd like to continue this conversation, you can reach out to me at glassdoor@sofi.org. Take care.

First and foremost, thank you for the 9+ years you have dedicated to working at SoFi - wow, what a journey. We have seen an insane amount of change and growth during your time here. We sincerely appreciate you taking the time to leave a review. That said, we are very disappointed to hear your experience is not meeting your expectations. What you describe is not indicative of the culture we are trying to build nor the work environment we are committed to fostering. We know that building a great culture starts with excellent managers, who are equipped with the skills and support to lead their teams in fair, equitable, and inclusive ways. That's why our manager excellence programs are such a critical part of our L&D journey, and we continue to evolve our offerings to help them develop. With regards to compensation, we frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. Lastly, as you may know, this year we launched our formal internal mobility program which is designed to support our employees in growing their careers at SoFi. Reach out to our team if you want to learn more about how we can support your career growth. If you feel comfortable, we'd love to connect so we can further understand your concerns and address them head on. You can reach out to your PBP or email me directly at glassdoor@sofi.org). You're right. Happy employees = happy members and we hope we can improve your experience. Take care.

First and foremost, thank you for taking the time to leave such a candid review of your experience working at SoFi. We see feedback as a gift that will help us to continue to iterate and learn, so thank you. Your comments are not at all indicative of the culture and work environment we are committed to fostering at SoFi. We take your comments very seriously, and we do not condone corruption or retaliation in any kind. Any concerns shared with HR are investigated fully and confidentially. We have an EthicsPoint hotline in which employees are able to lodge a formal complaint at any time. We can also confirm that no benefits have been slashed; in some areas we have expanded benefits and we continue to look for ways to meet the needs of our employees through our comprehensive benefit offerings. If you would like to continue this conversation, feel free to reach out to me at glassdoor@sofi.org. Take care.

Hi there, and thank you for taking the time to share your thoughts with us. We're very sorry to hear your time at SoFi didn't meet your expectations. Our CLR team is an absolutely critical part of our mission to help our members achieve financial independence, so thank you for the time you dedicated to working here. Our goal is to create the best customer service in the industry, which means we are committed to ensuring our team members are available at all times of the day to address our members' needs. That said, we truly believe that our people are our biggest differentiator, and if we take care of them they will take care of our members. Our Workforce Management team regularly looks at data to anticipate when members will contact us, and we staff our team (and breaks) according to the demand. We hope you felt comfortable to voice these concerns to your manager or PBP so we can work to improve the experience for all. But you are right, this is a place where our employees need to enjoy a fast paced, ever-changing work environment in order to thrive, and we understand that's not the right fit for everyone. We really appreciate the feedback, and wish you the best in your next career endeavor.

We sincerely appreciate your candid, honest feedback - it's the only way we will continue to improve and achieve our ambitions of becoming a 'best place to work' caliber company. We're happy to hear you felt your pay and benefits were competitive. That said, most of your comments are troubling to hear. We're sorry if your mental health was affected working here, and we hope you were able to take advantage of some of the benefits we have to support our employees' wellbeing. Additionally, you may have left before we rolled out our revamped manager training for new managers and newly promoted managers, which is designed to give them the tools to manage with empathy and best support their teams. Again, thanks for the review, we appreciate the time you spent working at SoFi, and wish you the best in your next job!

We appreciate you taking the time to leave a review of your experience; we're happy to hear you enjoyed working at SoFi. We hear you on the 401k match and please know it's top of mind for our Benefits team as we continue to expand our offerings. Best of luck in your next endeavor, take care.