Run Far Away - Anonymous Employee SoFi Employee Review

1.0
Jan 12, 2024
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO Flexibility A handful of passionate people

Cons

When a company does a layoff like SoFi did on Jan 9th, 2024, it's pretty insensitive to invite impacted employees to a webinar style zoom room where leaders of the company CLEARLY read from a script. There was absolutely no empathy or care and people who were in the office were asked to gather their things and exit immediately. I know several people who never heard from their direct manager following. Can you imagine talking to your manager every day for years and then being invited to a 15 min zoom call with basically a stranger who tells you your role is eliminated and your access being terminated momentarily? With no reach out from your direct manager who knows the names of your spouse and children? Layoffs are going to happen but it's HOW a company handles these things that determines if folks should be concerned for the future or not. They dangle some pretty progressive benefits in front of you but what you ultimately get is a mediocre team with tons of middle management who all think they're in charge and obviously zero care about just cutting hundreds of people with no explanation other than 'scaling people and processes'. This is overall an insanely stressful place to work. Even when you have a supportive manager, it is a lot of "high priority" busy work that a lot of times gets pushed aside when priorities change and make very little impact. The teams change body of work and structure often and so what you are hired to do is most likely different by 4 months into your job. You can be left with a lot of unclear priorities that ultimately don't matter. Nobody actually cares about work life balance so if you want it- it's possible but you have to set a ton of boundaries. Even when your manager tells you it's okay to take time off, the work will always be more important and you'll never feel like you can actually disconnect.

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SoFi Response
2y
Hi there, thank you for your feedback and commitment to SoFi over the past few years. The last thing we want is for you to feel that you were not valued or respected during the very difficult decision we had to make as a company last week. We thank you for sharing your feedback, and we hope you are getting the support you need to navigate through this difficult time. For example, we have extended Modern Health and benefit resources for employees impacted, and our internal mobility team is working with eligible employees to see if we can find them another role at the company. Thank you for your hard work and contributions to SoFi. VP Talent Management

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5.0
Jun 1, 2026
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Pros

Good working culture , cutting edge technology

Cons

Work life balance gets poor

2.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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