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      SoFi

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      SoFi reviews

      DON'T WORK THIS POSITION - Origination Specialist SoFi Employee Review

      1.0
      Sep 11, 2023
      Origination specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work was the only good thing. Dread going into office.

      Cons

      Presence of Cliques: Cliques in the office can create a divisive atmosphere, making it difficult for employees to feel included and valued. Management Favoritism: Favoritism from management can lead to unequal opportunities and treatment, causing discontent among employees. Dealing with Customer Complaints: Handling constant customer complaints, especially when you have limited ability to resolve their issues, can be emotionally draining and frustrating. Lack of Support: The lack of effective support from the OMS (Order Management System) team and colleagues can leave employees feeling isolated and overwhelmed. Limited Empowerment: Employees in the origination role may feel disempowered, acting more as a buffer or conduit for other departments rather than having the authority to address customer concerns directly. Lack of Recognition: The feeling that nobody takes you seriously can lead to job dissatisfaction and a lack of motivation to excel in your role. High Turnover Rate: The high turnover rate, as evidenced by the number of colleagues who quit from your training class, indicates that the job may not be fulfilling for many employees. Pressure to Multitask: The expectation to multitask in chats and provide immediate responses can be stressful and challenging for some individuals. Discrepancy in Diversity and Inclusion: Despite SoFi's stated commitment to diversity, the workplace environment may not reflect these values, leading to a perception of inequality. Discontent with Compensation: The reference to upper management "eating well" while lower-level employees face challenges may imply dissatisfaction with compensation and benefits.

      avatar
      SoFi Response
      2y
      Thank you for sharing your feedback about your experience at SoFi. We genuinely appreciate your candid comments, and we take them seriously as we use feedback as fuel to constantly improve our workplace and employee experience. We're so disappointed to hear working at SoFi did not meet your expectations. SoFi is committed to building a company where people love where they work and our top priority is focused on making our culture better every second. We encourage employees that are experiencing challenges to discuss them with their supervisor or any other management representative with whom they feel comfortable. SoFi is also focused on building connections amongst teams through the SoFi Circle program. SoFi Circles are our employee resource groups that identify through a common culture or experience that builds community. SoFi Circles aim to create high-trust relationships that help our organization thrive. The groups foster a sense of belonging and inspire conversation, bring new ways to look at issues, and drive innovation. We are committed to building a best in class culture, and that starts with having excellent managers who are equipped with the tools and resources to lead inclusive, equitable teams. We hope we have the opportunity to build back trust with you. If you feel so inclined, we welcome an email at glassdoor@sofi.org. We wish you nothing but success in your future endeavors.

      Explore other reviews about SoFi

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      4d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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