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      SoFi

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      Not what it used to be - Quality Assurance Analyst SoFi Employee Review

      1.0
      Apr 5, 2023
      Quality assurance analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      -Remote and Hybrid Options -Good Benefits -Some Flexibility in schedules

      Cons

      -Subpar pay (for the amount of work your expected to do) -Upper management only sees data, not the people that work for them. -Upper management creates fake problems to solve to look like a hero -Blatant favoritism -No advancement opportunities for CA employees due to cost -Exhaustive communication review overload with understaffed teams. -Gaslighting is insane -Unrealistic expectations to finish workload leaves us scrambling at the end of each month -Hard to take what little PTO we earn -Managers spout that accountability is being held but anyone can see the inconsistencies in certain team members on a monthly basis. -Upper management doesn’t listen to their employees and is completely unapproachable

      avatar
      SoFi Response
      3y
      First and foremost, thank you for the 9+ years you have dedicated to working at SoFi - wow, what a journey. We have seen an insane amount of change and growth during your time here. We sincerely appreciate you taking the time to leave a review. That said, we are very disappointed to hear your experience is not meeting your expectations. What you describe is not indicative of the culture we are trying to build nor the work environment we are committed to fostering. We know that building a great culture starts with excellent managers, who are equipped with the skills and support to lead their teams in fair, equitable, and inclusive ways. That's why our manager excellence programs are such a critical part of our L&D journey, and we continue to evolve our offerings to help them develop. With regards to compensation, we frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. Lastly, as you may know, this year we launched our formal internal mobility program which is designed to support our employees in growing their careers at SoFi. Reach out to our team if you want to learn more about how we can support your career growth. If you feel comfortable, we'd love to connect so we can further understand your concerns and address them head on. You can reach out to your PBP or email me directly at glassdoor@sofi.org). You're right. Happy employees = happy members and we hope we can improve your experience. Take care.

      Explore other reviews about SoFi

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      5d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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