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      SoFi

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      Growing pains - Senior Business Systems Analyst SoFi Employee Review

      3.0
      Aug 25, 2021
      Senior business systems analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      The people (not necessarily management), but the people that make SoFi work and who run the operations are great. Motivated, talented and just nice to work and be around.

      Cons

      The company has been through a lot of changes, which impacted me at the time of hire. I was hired for a specific salary and promised a certain percentage of bonuses based on performance - it was actually written in my contract. After being hired, within a short amount of time, my manager left the company. My new manager changed my role, and then this manager was replaced and the next manager changed my role again. I could flow with the changes and do my best, but in reality - the job wasn't at all what I signed-up to do. I had passed on a different opportunity in choosing to come to work at SoFi. Since the the hiring manager left within 1 week of my start date, and knew he was going to leave, I felt that it was dishonorable to not have given me the heads-up, so I could have made a different choice. I never received any bonuses, even though I had worked many weekends to assist on projects. This general lack of follow-though and general leading by chaos seemed to be a pattern throughout much of the company.

      avatar
      SoFi Response
      4y
      We sincerely appreciate you taking the time to leave a candid review of your experience. While we love to hear you are enjoying the team - we agree that our employees are some of the most passionate, hard working, and intelligent folks in the world! That said, many of your comments are not indicative of the type of culture we are trying to build. SoFi is helping to transform an industry that hasn't changed in decades, so we're constantly iterating to set us on the right path for future success. That said, your comments around your job changes are very concerning, and we would like to meet with you to better understand the situation and see how we can help. If you feel comfortable in doing so, please reach out to your PBP or email us at glassdoor@sofi.org so we can continue this conversation. Thank you again for your review.

      Explore other reviews about SoFi

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      6d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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