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      SoFi

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      SoFi reviews

      My "Personal" Nightmare - Accountant SoFi Employee Review

      1.0
      May 14, 2021
      Accountant
      Recommend
      CEO approval
      Business outlook

      Pros

      Opportunity to work 50-60 hours weekly (with little to zero appreciation). Some bosses will make it easier than others to take paternity leave. If you get a good manager then overall SoFi is good for a job, at least for a year or two. You get to learn more about yourself and what you do not want in an employer.

      Cons

      I am writing this not out of spite or anger, just sharing my personal experience. It was stressful, it was a beat down every month, it was sad not being able to spend as much time as I should have with the little one in consequence to the extra hours and the disorganization when it came to distribution of work within the team. If you complain about doing too many hours, they will tell you to do less, but when the quality of the work drops because you don’t have those extra 10-20 hours to review or to get more detailed information they will raise hell and complain. They have zero respect for your personal time, and everything seems to always be in flames and burning so it requires your full attention even after work hours (Got worse every month, cannot imagine how much worse it will get now that they are going public). There were times I was receiving requests at 8PM. Management based on my experience is bad at almost every level. They are concerned with themselves only and if you bring up an issue and it gets addressed you can feel extremely lucky and you might as well sing HALLELUJA, and if you don’t like the culture or what’s going on they prefer you to leave then address the issue. Management is all about self preservation and could care less about those below them (based on my personal experience), also don’t expect transparency or honesty (One week you will be told one thing, and the next it is the complete opposite).

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      SoFi Response
      5y
      Thank you for sharing your candid feedback with us. Your comments are not indicative of the experience we strive to provide our employees here at SoFi. The health of our employees is incredibly important to us, so we are concerned to hear you didn't feel you had a healthy work/life balance and that the work environment was stressful. Our goal is to create a workplace where every employee feels valued and supported. While the nature of our business means we need to be flexible and agile in order to best support our Members, that should never come at the cost of your mental health or personal time. You may have left before we started to roll out a new Manager Onboarding Program, which is designed to give managers everything they need to know about managing people at SoFi, from how to foster inclusion and belonging on their team, to building their personal leadership brand. Our goal is to give all managers the tools they need to support and inspire their teams to do the best work of their lives. Thank you again for the review - we see feedback as a gift that will help us continue to improve the employee experience. If you would like to continue the conversation, we encourage you to reach out to us at glassdoor@sofi.org. We wish you the best of luck in your future endeavors.

      Explore other reviews about SoFi

      5.0
      Jun 12, 2026
      Loan originator
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing culture, They love and treat there employees amazingly. realistic expectations for goals. Want and actually push employees to move up and gain more experiences

      Cons

      Depending on your manager you’ll love or hate your job due to how they treat you as an individual.

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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