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      SoFi

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      SoFi reviews

      SoFi truly cares about their employees - Project Manager SoFi Employee Review

      5.0
      Jan 12, 2021
      Project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits Competitive pay Inclusive and innovative culture Progressive, no dress code, training on anti racism, LGBTQIA+ acceptance, employee circles give all employees a safe space Resources for additional learning Company does the right thing CEO is transparent Talented leaders I have been with SoFi for 4 years and have worked a variety of different positions. I have learned so much and have had so many amazing opportunities for growth. This company spoils the employees with great healthcare, dental, vision, extra money for food, tuition reimbursement, assistance paying off student loans, mentorship programs, swag, gift cards, and more. I have met so many amazing people at SoFi and am truly grateful to work here.

      Cons

      No 401k match Ops jobs don't have as much flexibility as other positions Very fast paced, can be confusing in customer facing positions

      avatar
      SoFi Response
      5y
      Thank you for your 4+ years at SoFi and we very much appreciate you taking the time to share your thoughtful feedback. We're thrilled to hear your experience has been a positive one, and that you've been able to develop and grow with us! Our people and benefits are some of the top reasons why employees love working at SoFi, and we're glad you agree! Through feedback like yours and data collected from our employee surveys, our People Team is developing and implementing career development initiatives for Operations employees like our Grow Mentorship and Explorer programs. We know 401k matching is important to our employees, and will continue to keep it top of mind as we evolve our benefits offerings. We encourage you to reach out to your manager or PBP if you have any additional feedback. We're so happy you're a part of the SoFi family.

      Explore other reviews about SoFi

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      5d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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