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      SoFi

      Engaged employer

      SoFi reviews

      Inconsiderate and unappreciative of hard work - Flex Review SoFi Employee Review

      1.0
      Jul 24, 2020
      Flex review
      Recommend
      CEO approval
      Business outlook

      Pros

      Ok pay, 100% health premium covered. $120 bi weekly for lunches, bonus quarterly if you qualify. They do free lunches and give out giftcards when you win stuff

      Cons

      First year there was ok. They let go of a whole mortgage dept and had to volun-tell a whole group of reviewers to move to money or flex. They over hired so they repurposed us for their use which we didn’t apply for. The schedule sucked so bad even when people left the company and their spot opened up, it wasn’t given to anyone else or even a chance to get it. We were monitored by a scorecard but they held our schedules. So we were a business needs team. The entire idea is chaotic. They switch up our schedules with barely any notice and affects our stats. There is no consistency in the job and your lunches and breaks are moved around so much. This is a basic call center job that is back to back calls. There are few managers that are good. Movement upward opportunities is “who you know” so suck up to who you need to move up. They don’t respect you. Culture and any kind of inclusivity is out the door. Its a joke that this place made me feel like my time there was a waste. Lesson learned and moving on from this terrible employer.

      avatar
      SoFi Response
      5y
      Thank you for taking the time to share your perspective with us. We very much appreciate your feedback, as it helps us continuously improve as a company. Career development and internal mobility are top priorities and how we help our people grow. We continuously work to create opportunities to foster movement inside the organization while maintaining flexibility and agility. Sometimes, this means reallocating employees to where they are most needed to ensure we're able to meet the needs of our Members. We appreciate those who have made such shifts and support them in their new capacities. Thank you for sharing your experience with our management team. We regularly produce training and skills-based education for our leaders to help them take care of their team members while enabling them to support our members. We will take your feedback into account as we move forward. We're glad to hear that you enjoyed SoFi's benefits package; it's just one way we live our value of Taking Care of Our People and Helping Them Grow. We strive to ensure our employees are well taken care of so they be wholly focused on another one of our values, Putting our Members' Interest First. Things at SoFi have changed quite a bit over the last few years. We strongly believe these changes are for the better, but we recognize change of any kind can be difficult. We welcome any additional context you may want to share at glassdoor@sofi.org. In any case, thank you for your time at SoFi.

      Explore other reviews about SoFi

      5.0
      Jun 17, 2026
      Disputes resolution analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      great leadership for the most part

      Cons

      restriction on remote employees advancement

      avatar
      SoFi Response
      1d
      Thank you for sharing your experience with us. We are glad to hear you’ve felt supported by our leadership team during your time as a Disputes Resolution Analyst. We take your feedback regarding career growth seriously and encourage you to glassdoor@sofi.org to discuss your experience further. Thank you!
      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      1d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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