Awful to work for - Loan Review SoFi Employee Review

1.0
Jun 27, 2018
Recommend
CEO approval
Business outlook

Pros

Co-worker are great, free food in the break room.

Cons

This company is so unorganized and treat employees like they are children. I had been in the financial industry for over 5 years and moved over to SoFi, It was a huge mistake. They micromanage so much, they won't let you talk on the floor (you literally get shushed by someone walking around) I was promised to work 8-5 in the interview, and once 5 weeks of very disorderly training was completed they said I needed to go to a 1:45-10:30 shift. they finally moved me to the morning shift (after me showing them countless emails stating the hours I agreed to they gave me the early shift (5:00-1:30) so still really awful hours. this place has horrible moral and worse management that they try to cover it up as hip and cool.

avatar
SoFi Response
7y
It’s disappointing to hear your experience did not live up to your expectations. This is not the type of work environment we want here at SoFi. We will discuss your feedback with the Ops leadership team and take appropriate steps to address your concerns.

Explore other reviews about SoFi

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

You pick your own schedule

Cons

Lots of events during week days

2.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

See reviews by: Helpful|Rating|Date|All