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      SoFi

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      SoFi reviews

      Don't. Just DON'T. You will regret working here! - Anonymous employee SoFi Employee Review

      1.0
      Apr 20, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, Compensation, Food Card. I enjoyed working with some of the agents (RMCs).

      Cons

      Don't. It sounds great-- Benefits, Compensation, Food Card... but you will hate your life if you work there! Upper management does NOT care about their people, and seek out reasons to fire people for nothing. They are the WORST. Training is a joke, no one knows anything and RMCs are left to hold the accountability. Quality team is against the RMCs and make ridiculous judgments! The decisions made for bonus, OT, Contests and Rewards are not made with "do the right thing" in mind. TOXIC CULTURE. Managers are told "unlimited PTO" but really- there is none. If you don't accrue it: they don't have to give you ANY. It is frowned upon if asked for it and working a ton of extra hours is expected. You will work all the Holidays, your days off- and no additional time is given in lieu.

      avatar
      SoFi Response
      8y
      I appreciate your taking the time to provide your feedback. This is not the culture we want at SoFi, and I recognize it’s important for us to hear different perspectives. Helping employees succeed in their positions is a core priority for us, as we want to take care of our people and help them grow their careers. It’s disappointing to hear your experience with the management team at SoFi wasn’t helpful. It’s unfortunate we weren’t able to discuss your concerns while you were still with us. However, I will discuss your feedback with the Ops leadership team and provide input to making further improvements. If you’d like to share more specifics about your experience, please feel free to email me directly at apearson@sofi.org. Thank you. – A. Pearson, HR Business Partner

      Explore other reviews about SoFi

      5.0
      Jun 14, 2026
      Concessions worker
      Recommend
      CEO approval
      Business outlook

      Pros

      You pick your own schedule

      Cons

      Lots of events during week days

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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