Not just a dead end, a giant step backwards - Ops Manager SoFi Employee Review

1.0
Aug 22, 2017
Recommend
CEO approval
Business outlook

Pros

As most will say, the benefits are excellent. The company is growing rapidly. Free food and drinks. Free t-shirts, when they remember to order them.

Cons

As a manager, I feel like I've taken a huge step back in my career with this company. The directors have created a micromanaging culture that leaves little room for managers to use our experience and creativity. Its a suffocating environment. Although there is free food, we frequently hear upper management complain about the portion sizes people take and how many drinks they have each day. These seem to be more important than providing meaningful process direction. The company has also adopted public shaming in the daily newsletter by reporting failures by each team. There is minimal recognition for successes and frequent disciplining for mistakes. The turnover is extremely high. The work schedule is very non-family friendly. Lots of weekend work and late night schedules. Managers rarely get holidays off and don't get any holiday pay when they work. Directors lack leadership experience and disregard lower level management needs. The poor leadership at higher levels of management bleeds throughout the staff and has created a very poor and confused working environment.

Explore other reviews about SoFi

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Good working culture , cutting edge technology

Cons

Work life balance gets poor

2.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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