You are replaceable - Anonymous employee SoFi Employee Review

1.0
May 5, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits fully paid Help pay back your student loans (even though it took a long time to get this)

Cons

The turnover rate here is absolutely appalling. No one cares if you stay or if you leave. If you stay, you will constantly be at the edge of your seat wondering if today is the day you will be fired. NO ONE is on your side. Your manager will not support you, care about you, or help you in any way shape or form. The goals created are completely outlandish and impossible to complete. Upper management will say it's easy. However, you'll never see them doing the same type of work or even understand what your work entails. Trying to take time off is a joke. You will feel like your signing your own final papers and not have a position when you return. They say they encourage taking time off for yourself and yet will make it incredibly difficult to achieve. There is no work/life balance. You will now belong to SoFi. You can't even switch shifts with another employee. They would rather you not be here. That makes a lot of sense, right? Holidays? Kiss those goodbye. Have a family? Have fun figuring out who's going to watch your kids when you get moved to a different shift and your manager won't budge. Want to go back to school? Better make the classes around your current work schedule. There are no raises and very few positions that will actually get you a bump in pay. They go off of the idea that the quarterly bonus will make up for the need for a raise. You will not always get this bonus and the bonus amount constantly changes. There is so much drama and politics in this office that it isn't worth losing your mental health. Remember, you won't be able to take a day off to collect yourself and set yourself straight again. Favoritism is strong with this company. Want to succeed? Pick your friends wisely.

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2.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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SoFi Response
3d
Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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