Best Employment Opportunity Thus Far (for myself) - Senior Software Engineer SoFi Employee Review

5.0
Feb 16, 2017
Recommend
CEO approval
Business outlook

Pros

I'm a couple of months past my 2-year anniversary at SoFi, and I still hold that this is the best job I've ever had. It's a great place to work if you like a fast, challenging pace. Individual work and initiative is noticed--for better or worse (depending on your output). No one slides by very long on someone else's coattails (which is good for the guy wearing the coat). Opinions are heard, respected, and often accepted on everything from administrative rules to engineering solutions; I have yet to see anyone afraid to voice an opinion (critical or otherwise) here. Free lunches everyday, snacks and beverages (including two soda fountains) always stocked, unlimited (within reason) time off, casual workspace (read: Nerf wars)...the perks go on. Work hard, play hard. You'll never be bored.

Cons

If you're not a quick learner or a self-motivated worker, you'll likely struggle. Likewise, this shop uses Mac/Unix heavily, so it could be a steep learning curve for users who aren't comfortable with command line consoles. The fast development of ideas from inception to implementation can be disorienting at times; could be a pro or a con, depending on the employee. The flip side of extremely flexible time off is the occasional need to be available for late-night or weekend work.

Explore other reviews about SoFi

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

great leadership for the most part

Cons

restriction on remote employees advancement

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SoFi Response
2d
Thank you for sharing your experience with us. We are glad to hear you’ve felt supported by our leadership team during your time as a Disputes Resolution Analyst. We take your feedback regarding career growth seriously and encourage you to glassdoor@sofi.org to discuss your experience further. Thank you!
2.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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SoFi Response
2d
Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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