Run! - Anonymous employee Smile Train Employee Review

2.0
Dec 27, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I worked in programs and saw first hand what great work was being done. In my field I have seen few surgical programs that did this much good. I am glad I had the opportunity on this side of the company.

Cons

Most every thing else. The CEO is scary with a permanent scowl. The New York HQ offices were uncomfortable and weird every time I was there. I know many who worked in those offices who hated getting up in the morning knowing where they’d have to go.

Explore other reviews about Smile Train

5.0
Jan 30, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible, benefits, work/life balance, and mission

Cons

Would love to see the

2.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work and impact Good health benefits Many wonderful, brilliant people who are working very hard and believe in Smile Train

Cons

Poor work life balance with little done to actually address the issue beyond platitudes Reactionary, under-qualified CEO that has created a culture of stress and mistrust. High turnover due to poor leadership and a culture of shifting expectations, inconsistency, and favoritism. It’s difficult to deliver on projects and goals when the strategy pivots often and team structures change annually as the latest “silver bullet.” Unaddressed concerns from medical partners due to high turnover of valued staff in Latin America especially; the new regional lead is damaging relationships and the organization’s reputation.

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