A company that puts it's people first - RETAIL STORE OPERATIONS MANAGER Sephora Employee Review

4.0
Aug 3, 2015
Recommend
CEO approval
Business outlook

Pros

Compensation through structured bonus plans Room for growth Transfer with ease Not just about the bottom line Flexible These are just a few key points that make Sephora a desirable place of employment. Over the years the company continues to grow and expand and evolve. Sephora believes in doing all you can before they absolutely say no.

Cons

Not enough money is alloted for payroll per store considered how many initiatives they ask each store to go after. The endless amount of busy work and lack of trainings to the unique Sephora way can make it hard to drive the business. The restructure of education was great in theory but not realistic for a fast high volume location. Moral is hard to manage with no hours to give employees and when you only hire part time.

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5.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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