Sephora Reviews | Glassdoor.ca

Sephora Reviews

Updated 21 June, 2018
2,884 reviews

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3.6
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Sephora CEO Chris de Lapuente
Chris de Lapuente
25 Ratings

2,884 Employee Reviews

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Pros
  • "Work life balance is actively encouraged as opposed to other retailers" (in 129 reviews)

  • "Great working environment and you get a lot of free products for you to try and then use as a reference at the point of sale" (in 196 reviews)

Cons
  • "scheduling is not work life balance" (in 190 reviews)

  • "No work life balance rude management" (in 53 reviews)

More Pros and Cons

  1. "Senior skincare advisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sephora full-time

    Pros

    Fantastic place to work, lots of support to move up to wherever you want to be in the company

    Cons

    Work life balance can be tough in the retail world


  2. "Skincare consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Gratis was a plus! The training is among the best in retail, and the team was very sales driven, communication was also very important. we used the walkie talkies every hour, minute, etc.

    Cons

    Not commissioned, manager plays a big role in the success of your career and sephora

  3. "Fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sephora part-time

    Pros

    A LOT of gratis, training in-store and outside

    Cons

    Lack of career opportunities as a part-time


  4. "Great part-time!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Skin Care Consultant in Etobicoke, ON
    Former Employee - Skin Care Consultant in Etobicoke, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sephora part-time (More than a year)

    Pros

    Awesome management staff
    Great for part-time, or if you're starting out in cosmetics (apply for seasonal and you'll get hired if you're a good employee)
    They provide a TON of training
    Gratis (random, not chosen most of the time)
    Discount 20% and sometimes brands offer extra
    A lot of opportunity outside of Sephora - brands hire old Sephora employees

    Cons

    No room to grow (from part to full time)
    Favoritism LIKE CRAZY
    Cashiers would be paid more than people in other areas when the other areas have much more responsibility and duties
    You can't pick your gratis - so a lot of the time you're given things you don't know what to do with (product waste)

    Advice to Management

    Support your part-time just like full-time
    I was only offered a possible full time job when I went to quit because I had already gone out and got another job (Not professional)
    Don't play favourites


  5. "Merchant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant in Montreal, QC
    Former Employee - Merchant in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sephora full-time (More than 3 years)

    Pros

    - Amazing culture
    - Dynamic work environment

    Cons

    - limited growth opportunities in Montreal office


  6. "Stop The Micro Maneging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Colour Consultant in Calgary, AB
    Current Employee - Colour Consultant in Calgary, AB
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sephora part-time (More than a year)

    Pros

    - Fantastic Co workers, like family
    - Gratis is great
    - Great for students
    - Work itself is fun
    - Get to know many brands
    - Get to meet lots of people who work for brands
    - Lots of education opportunities
    - Co workers become friends
    - There is lots of growth within each store
    - Great stepping stone as an artist, many brands look for Sephora World Experience for other positions, esp Kendo Brands

    Cons

    - Everyone started getting written up at my location for stupid or petty reasons
    - Not enough hours, hours get cut, yet new people get hired while girls who have been there 3+ years still cannot go FT
    - Micro Mangeing is out of control. You have someone in your ear at all times telling you to hurry up or step away from clients, when thats not always possible. Youre told to complete full face services, including product picking, skin prep and the application itself in 45 min. This is difficult when clients expect glammed out cut creases in this time period
    - No commision. Every other beauty MUA job pays much more. You dont always make bonus every month or quater
    - Stop using gratis as incentives, just PAY MORE
    - Stop hiring power tripping 20 year olds as managers
    - Leadership will have meetings with you in the middle of your shift and make you cry and expect you to go back on stage
    - I hate being on greet. If I wanted to be a store greeter I would work at wal mart.
    - Theft gets in the way of our bonus but not all stores have LP. We are not LP professionals and shouldnt having to do jobs that are not ours
    - Leadership shuts down any new ideas
    - I have been working in colour for almost 2 years and I am not CM certified yet. They keep saying they will but they wont.
    - Cuts hours and then we have no one in the floor so our sales are bad.
    - Fraudulent returns get in the way of bonus, so do Reseller returns. We need more authority to refuse returns
    - We cannot ask clients who use products in an un hygenic manner to leave, this means someone will try on six mascaras from the tube, we must DIF them
     - It was very nice for a while but changes in mgm at my store made me really sad. Lots of girls are quiting, ones whove been there 2-4 years.

    Advice to Management

    - Pay More. Youre a multi billion dollar brand. If you cannot pay each and every single employee a LIVING wage you cannot afford to be in business.
    - Pay artists 17 an hour. Thats the industry average in Canada.


  7. "Skincare Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Sephora full-time

    Pros

    Culture and Education cannot be matched. They are driven to make they’re employees the most knowledable!

    Cons

    Retail in general is difficult so the cons that come with that. Work life balance did not exist and multiple bosses made daily activities difficult.

    Advice to Management

    Extempore leadership needs more check points to make sure they’re being held accountable for they’re decisions.

  8. "Sales at Sephora"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Color Consultant in Toronto, ON
    Former Employee - Color Consultant in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sephora full-time (More than 3 years)

    Pros

    Amazing people to be around, management is fantastic always so down to earth and understanding of student schedules and vacations.
    It was the perfect place to grow if you are looking for that skincare/ makeup world to surround yourself in
    The best breaks! You get an hour and two 15s to break up your day
    Amazing training and culture

    Cons

    Slow growth within the company
    No opportunities to work within head office
    Takes many years
    Low pay
    Long hours
    Bad discounts on brands outside of Sephora collection


  9. "Valuable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Lead
    Current Employee - Operations Lead
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sephora full-time (More than 3 years)

    Pros

    Values, opportunities, coaching, growth, and team oriented

    Cons

    Drama, clashing styles, attitudes, favouritism

    Advice to Management

    Be more professional


  10. "Not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sephora full-time

    Pros

    Free product and good health benefits.

    Cons

    Favoritism, judgmental, leadership teams are never on the sales floor, customers are not priority, store environment is very divided, training is poor,


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