Pros
If you are looking for a career, Sephora has the opportunities and will develop your talent. Evidence that Sephora values each employee the amount of training they receive as well as the pay that regular employees receive which is well above minimum wage and the added benefit of the store bonus (based on % over LY sales). As a lead (key holder), you get only slightly more pay by the hour, but you also receive a generous amount of training so you are prepared for the next level of management. The assistant manager (called a Specialist) becomes salaried and also benefits from store bonuses. The Store Director is the key to the success of a store and salary and bonuses vary greatly depending on the store location, traffic and most importantly their knowledge, ability to motivate and drive sales.
Cons
The Store Director is the key leader and their ability to lead varies from store to store and for the most part, I found that all Sephora stores are run very well. However, at one point I had a Store Director that I felt lacked the qualities to lead. It can be very frustrating having a supervisor who doesn't uphold the standards you've been used to and mitigating between staff you are managing when they complain about the way things are run (compared to other stores). The good thing is, that it was only a matter of time when she left the company. It's my opinion that Store Director at Sephora that doesn't stand up to the challenges either has to improve very quickly or asked to leave (as it should be). Sephora is usually very careful about promoting and hiring Store Directors. My advice is to get a feel of the climate of a store before applying for or accepting a position. That will tell you whether or not the Store Director is effective.