Avoid, Especially for the MC role - Merchandise Coordinator Sephora Employee Review

1.0
Feb 1, 2019
Recommend
CEO approval
Business outlook

Pros

Free products, Brand Events, and Meeting Brand Founders

Cons

Where to begin, for starters you’re promised training and then months go by and you’ve barely been trained at all. Sephora has a mean girl culture in it’s merchandising department, the gossip is endless, the dirty looks and whispering are provided on a daily basis. You can report things to HR but nothing gets resolved, you’re told “it’s like this everywhere.” Management is fake and they don’t become concerned about bullying until you report it to HR and then they try to be your “friend.” Also, the MC role is HOURLY, don’t count on recieveing overtime, it is so hard to get all the work done because your days are cut in half by meetings, setting up lunches, etc. How well you’re liked determines how you do here, it’s a draining popularity contest.

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5.0
May 13, 2026
Recommend
CEO approval
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Pros

Good pay flexible customer experience

Cons

Not enough hours to support me

3.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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