Learning opportunities overshadowed by toxic management culture - Manager Sephora Employee Review

1.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid work, staff discount, opportunity to learn a lot because you'll be doing a lot

Cons

Toxic management - watch people get bullied and spoken down to in meetings. Problem starts right from the top. The current culture does not reflect what the company presents itself as (inclusive, empowering etc). Lots of blame game, finger pointing, and bias behaviour.

Explore other reviews about Sephora

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly, knowledgeable, supportive coworkers. Management is generally pretty good. You get to work with all the fun products and learn directly from brand reps. And the customers are there to learn about the products - and you get to talk to them about the best products. If you're excited about Sephora, go apply!

Cons

Hours vary based on the time of the year.

3.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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