Good leadership, but corporate disconnect creates challenges - Store Director Sephora Employee Review

3.0
May 1, 2026
Recommend
CEO approval
Business outlook

Pros

Good direct leadership, good benefits.

Cons

Corporate is out of touch with the in store experience of their leaders. Workload demands often overlook the always on workload of people leadership and the hours spent on managing interpersonal conflict or performance management. No set schedule or much flexibility for consistent out of work commitments.

Explore other reviews about Sephora

5.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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