Pros
-You learn how to deal with a high volume of angry customers. -They raise a decent amount of money for charities -You will learn to work really hard without needing the incentive of a reward.
Cons
-From the top down, no one cares about the employees. -You barely make enough to pay the rent, and if you have any issues with the management they cut your hours. -The union SUCKS because they are not proactive, and the reps are always on vacation. -Secret shopping is like standardized testing for adults, and we all know how well that's working out for our kids. -They are also a hugely wasteful company. It's difficult to work and barely make enough to buy your own food and then see them throw so much away. They don't discount anything, they just chuck it in the garbage. -You don't know your next week's schedule until a couple days before it starts, so balancing life and work, or another job that you probably need in order to pay your bills, is difficult. -Many of the customers have been hearing 'the customer is always right' from this company for too long, so they can be extremely rude and entitled. - You often have to work in other departments during your shift, but are still expected to get everything done in your department. They are always short handed so they can keep the hours down and pay less wages. Profit is their only goal, and you are their work monkey. The more they realize you can do, the more they will give you extra.