Pros
- In my time here I made some close friends. - Excellent IT services & systems. - Stocked fridge although I believe this has changed. - The work isn't difficult once you have experience.
Cons
- Obvious clique mentality with managers & their preferred staff members. - Unfair promotion policies with no clear feedback from interviews. In one case a staff member was refused a position based on gender, this was confirmed by a manager at the time. - Withheld references & P45s after leaving despite assurances that one would be provided, something that they've been reported over previously. - Gradual increase in daily responsibilities without any time to complete work, credit for completing work or proportional compensation. - Severely lacking in HR & management training. I ended up quality controlling managers work but was still not eligible for promotion. - There's no set guide for managers to follow, so they all do things differently. - Instances of bullying by members of management to the point that people left their position. - Doing overtime will effect the tax cut off rate for full time workers so it's essentially working for free & it's requested of you frequently. - Handling up to 4 queries at once. - Booking time off is difficult. There's little wrong with the work itself once you understand the systems & how to handle customers but the internal problems are many. Don't go into this job with ambitions for career advancement but part time would make an ok stopgap while looking for something else or if you're a student with interests elsewhere.