Player Support Manager - Player Support Manager Riot Games Employee Review

5.0
Feb 4, 2014
Recommend
CEO approval
Business outlook

Pros

Freedom to pursue projects that help players, even if they fall outside the scope of what would be considered your normal day-to-day duties. It's legitimately a company formed by gamers, consisting of gamers, for gamers. This shows through every aspect of Riot culture. If you're a gamer, you'll feel right at home. Benefits are great. Feedback is actually responded to. When we said 10 days of PTO wasn't enough, we got unlimited. When players let us know we're making a decision that isn't player focused, we respond and fix it. We don't always make the right choices initially, but we are quick to apologize and make it right.

Cons

If you're not a gamer, you'll probably feel very overwhelmed by most aspects of Riot culture. It's very fast paced, lots of young people, and while outliers do exist they're few and far between. We still struggle with our own growth. We often find parts of our infrastructure that are incapable of scaling with our headcount. This leads to processes and systems being built, then quickly needing to be revised/scrapped for new ones.

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5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great teams and space to work in

Cons

A lot of overhead in organization

4.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Player focus, some of the coolest games on the planet, Riot does a great job of creating an environment where people can succeed and thrive

Cons

Crunch is on the rise, fiscal discipline on exploration is still too loose, lots of layers of management

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