Pros
Job security, PTO, nice call center
Cons
There is a total lack of support and terrible communication across the board. If a customer wants to talk to a supervisor, you basically have to interrogate them and are forced to talk the customer out of wanting to talk to a supervisor. They never get to talk to supervisors anyway, just escalations specialists who never want to take the call. We have to use overly complicated systems all of which say something different. The standards for call quality are absurd and it is pretty much impossible to actually do a good job. Every division is different, so there is a lot of reading and research that goes into each call. Customers are yelling at you that they haven't gotten their trash picked up in weeks and all we can do is submit notes to operations and we never actually know if the issue gets resolved. The stress level for a $15 an hour job is too much.
