Great team culture but lacks effective management - Relocation Consultant Relocity Employee Review

Working at Relocity can be pretty frustrating, especially when it comes to how management treats the hosts. They constantly say hosts are “the heart of the company,” but honestly, it feels like lip service. They don’t really value our opinions, and when we try to give feedback, it often comes across like they’re being condescending or dismissive. Hosts do the core client work, but are left out of decisions about changes to the software or processes that affect our day to day work. It’s clear they’re not interested in input from the people who actually use the systems every day. They’re also really stingy with raises, and compensation isn’t handled fairly. They only pay for breaks if the state you live in legally requires it, so two people doing the exact same job can get paid differently just based on where they live. It feels unfair and outdated. Workload is inconsistent too; some weeks you're overwhelmed, other times there's barely anything, and that unpredictability has even led to layoffs. If you do get laid off, your healthcare benefits will be cancelled that day. The hosts themselves are awesome and super supportive of each other, but the way management operates makes it hard to feel valued or secure.