Pros
Rackers. Rackers themselves continue to be the only reason to stick around.
Cons
Rackspace continues its transformation from a fantastic work environment, motivating you to do your best, into just another Office. Space. If you come here looking for the once-organic Culture they talk about so much, then you've been duped. Was that once the case? Yep, but it's been years. Culture at RAX is no different than any other run-of-the-mill IT factory like CenturyLink or EDS/HPE. Why's that? Well, it may just have to do with the entirety of the SLT hails from exactly those 2 cultural behemoths! Each addition talks up how the "culture" won them over. I'm not sure which culture that is though. Because it sure doesn't seem to be the culture of accountability and expertise that RAX broadcasts to the world. Maybe it's the culture of management failures for the past half-decade allowing them to keep their jobs and hire their buddies in exchange for firing significant portions of their low-level staff. Management has taken a very adversarial tone since I first started. If you ask them, all of Rackspace's failures are due to a non-motivated, lazy, entitled workforce. Y'know. The workforce that THEY hired. In fact, you'll pretty much never hear from Rackspace management that THEY made any mistakes at all. You'd think they would, considering the apparent need to restructure business units on a yearly basis (or more)! You'd think they would, considering their continued "efforts" underwhelm the industry and let significantly smaller players eat into their market share. You'd think Rackspace would learn from its mistakes, but it continues to plod along, shedding employees, contracts, and profits while SLT continues to cash in and fill their own ranks with their besties at the expense of the very people who have are tasked with actually following through on SLT's promises.