Good job, staff on front line are great! - Customer Services Representative RBC Employee Review

3.0
Apr 7, 2015
Recommend
CEO approval
Business outlook

Pros

Opportunity for advancement. Develop excellent customer service skills. On going training. Feeling like part of a team

Cons

Inconsistency of rules of middle management between branches. Requirement to what often feels like pressure sell to clients as way to achieve bonus.

Explore other reviews about RBC

5.0
Jul 4, 2026
Recommend
CEO approval
Business outlook

Pros

- Nice people - Great financial performance, and a global leader - Competitive salaries

Cons

- 4 days in office, 1 day WFH Can't think of anything else.

3.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Stable work life balance. The culture is really great, very easy to work with complex management and managers. Willing to help you grow and learn with clients

Cons

Not a lot of room for growth unless you come in the door with that expectation. It can be very easy to get stuck in this role as your pay slowly increases and the job title mostly stays the same. Associate promotions and raises are rarely given and take a lot of coercion to get.

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