A good place to work but needs some improvements - Customer Service Representative RBC Employee Review

3.0
Oct 30, 2009
Recommend
CEO approval
Business outlook

Pros

RBC has a good benefits package, job security and multiculturalism. They are the biggest bank in Canada and overall they try to promote hiring from withing the Company which can sometimes be a negative thing too.

Cons

Not too flexible about time off, specially for CSR's and there is high turnover. It's either there are those who have been there a long time and those that are new and no in between.

Explore other reviews about RBC

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Opportunities to work on enterprise-scale systems with modern tooling and automation initiatives. Excellent collaboration between infrastructure and incident management teams; vendor coordination is efficient. Competitive compensation and benefits package, including solid health coverage and retirement matching.

Cons

Workload spikes during major incidents can challenge work-life balance, especially when on-call.

1.0
Jun 9, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Riverside around WTC is pretty nice

Cons

OMG the worst company I've ever been. There are a lot of small groups inside the department, and most of them are mean and rude.

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