Decent pay, but cliquey at management level but generally good colleagues - Customer Service Specialist RAC Employee Review

4.0
Feb 27, 2023
Recommend
CEO approval
Business outlook

Pros

Really flexible hours Great Overtime pay Straightforward job Plenty of training Good work environment

Cons

You hear a lot of complaints and most of the time can’t help A lot of decisions are made at corporate without consultation or consideration for staff During the time I was there, the Uk had a Major supply chain crisis which coupled with our staff shortage, congestion and weather often made it impossible to get to customers at a reasonable time or offer much assistance

Explore other reviews about RAC

5.0
Nov 25, 2025
Recommend
CEO approval
Business outlook

Pros

Part time, flexible schedule, independent

Cons

Last minute changes, hours dropped at last minute

4.0
Jan 6, 2026
Recommend
CEO approval
Business outlook

Pros

Love working with people daily

Cons

Long hours but 2 days off weekly

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