Poor senior management putting customer's at risk - Customer Service Representative RAC Employee Review

1.0
Jan 10, 2022
Recommend
CEO approval
Business outlook

Pros

Good colleagues, couple of good managers,

Cons

Poor training and processes, leaving customers at risk stuck on roadside for hours, sometimes overnight, higher management only care about profits

Explore other reviews about RAC

5.0
Nov 25, 2025
Recommend
CEO approval
Business outlook

Pros

Part time, flexible schedule, independent

Cons

Last minute changes, hours dropped at last minute

4.0
Jan 6, 2026
Recommend
CEO approval
Business outlook

Pros

Love working with people daily

Cons

Long hours but 2 days off weekly

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