na - Accounts Clerk QuickService Employee Review

Possibly the Christmas party, that's pretty much it.

Training basically means reading an outdated binder for a week then sit with someone for a few more. Got help from some for sure. Some of the seniors have no business being put in a position of authority. Acting either condescending or plain rude. One of those guys sits in the corner and has been there for many years and knows his way around the systems. Very knowledgeable guy. But get on his bad side and see how much you will love him afterwards. Forget about complaints and talking to HR. They pay big money for lawyers to protect their minions because they know, but will act surprised every time. Working at this company made me hate IT. The only thing that kept me going was helping the customers. Mostly are poor Tim Hortons employees having no business doing any troubleshooting. And with every update push expect an avalanche of things that break because like someone else said, there is no time to test. So here is what to expect at QS: endless calls from frustrated customers, condescending seniors and incompetent managers.

The pay is reasonable, benefits are included. They have a really good Christmas party every year

"Training" consists of a bunch of out of date Powerpoint and video presentations. After which you're on the phone lines taking calls. You're expected to learn as you go, but you never actually get any feedback on what you're doing, so it's hard to learn. Someone may have solved the problem you're having weeks ago, but the only way you'd find out is if they happen to be looking over your shoulder. Even the "senior" techs are guessing most of the time. Every other week is a new catastrophe, which is mostly caused by failing to plan for major releases and insufficient Q&A on updates going out the door. If something new is added to the program you're supposed to be troubleshooting, you can be sure the first you'll hear about it is when an angry customer is on the line saying it isn't working. OT requests go out so frequently that they're largely ignored by staff. Even when informational posts go out, they're usually either 2 days into a problem or 20 minutes before an update goes out that fixes it (probably breaking something else in the process). The culture of the Helpdesk is also not so bright and shiny. Some people have been reported for their behaviour and attitude several times, resulting in only some stern words and a "don't do it again"